DSI WebApp

W39278 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

04/07/2022, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)

Rates:

TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanesssa Pinkney

Date Signed:

04/07/2022

Work Requested

Network down.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Network down but all network equipment shows no signs of issues. Proceed to reboot SonicWALL, GTA Modem, Network switch and Server. Perform ping tests after equipment reboot and noted ping test is stable for 1 minute then drops. Remove all network lines from network switch and left only server and SonicWALL connected. Ping stable. Begin to reconnect all network devices 1 by 1 and monitor. Network is now up and stable. Suspect issue is Mitch's workstation onboard network card. TTA to purchase a USB to Ethernet adapter and use on Mitch's workstation to test further. If issue is also present on the USB to Ethernet adapter, Mitch's workstation will need to be replaced.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Network down but all network equipment shows no signs of issues. Proceed to reboot SonicWALL, GTA Modem, Network switch and Server. Perform ping tests after equipment reboot and noted ping test is stable for 1 minute then drops. Remove all network lines from network switch and left only server and SonicWALL connected. Ping stable. Begin to reconnect all network devices 1 by 1 and monitor. Network is now up and stable. Suspect issue is Mitch's workstation onboard network card. TTA to purchase a USB to Ethernet adapter and use on Mitch's workstation to test further. If issue is also present on the USB to Ethernet adapter, Mitch's workstation will need to be replaced.	Kevin Hsueh	04/07/2022 09:07 am	04/07/2022 10:48 am	01:41

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/07/2022 08:50 am	Created workorder.	Kevin H.
04/07/2022 08:50 am	Assigned: Kevin Hsueh	Kevin H.
04/07/2022 08:50 am	Updated status to Scheduled	Kevin H.
04/07/2022 09:07 am	Check-in 04/07/2022 09:07 am	Kevin H.
04/07/2022 09:18 am	Arrived 04/07/2022 09:17 am	Kevin H.
04/07/2022 10:40 am	Customer Signature Posted	Kevin H.
04/07/2022 10:51 am	Updated status to Service Completed	Kevin H.
04/07/2022 10:51 am	Work Order Tasks Added	Kevin H.
04/07/2022 10:51 am	Check-out 04/07/2022 10:48 am	Kevin H.
04/07/2022 10:52 am	Service Completed	Kevin H.
04/07/2022 10:52 am	Updated status to Pending Approval	Kevin H.
04/07/2022 11:42 am	Approved.	Chu H.
04/07/2022 11:42 am	Updated status to Submitted for Invoicing	Chu H.
04/07/2022 11:53 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39278

Work Orders