DSI WebApp

W39315 Invoiced

Customer/Point of Contact:

Onward Mangilao Guam, Inc.
Rose Aquino

Scheduled Date/Time:

04/25/2022, 02:00 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4063: DSI Standard Service 2022

Rates:

DSI Standard Service 2022 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

030569

Work Requested

Work with GTA to troubelshoot Fortinet Firewall. 3CX one way audio issues

Work Requested by: Rose Aquino

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Worked with GTA (Russel and Jose) to troubleshoot 3CX one way audio issue caused by Fortigate firewall. GTA advised VPN tunnel setup between Mangilao and Talafofo. Test register Talafofo IP Phone to 3CX using local IP (10.0.0.100). No audio when registered this way. Revert Talafofo IP Phone to register with 3CX using FQDN (onwardguam.3cx.us). One way audio present. Advised GTA that SIP ALG needs to be disabled. GTA advised SIP ALG is disabled on the Talafofo side. Advised GTA this is incorrect, SIP ALG must be disabled on Mangilao side. GTA made the change and the one way audio issue was resolved. Performed test calls and confirmed calls are working properly.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Worked with GTA (Russel and Jose) to troubleshoot 3CX one way audio issue caused by Fortigate firewall. GTA advised VPN tunnel setup between Mangilao and Talafofo. Test register Talafofo IP Phone to 3CX using local IP (10.0.0.100). No audio when registered this way. Revert Talafofo IP Phone to register with 3CX using FQDN (onwardguam.3cx.us). One way audio present. Advised GTA that SIP ALG needs to be disabled. GTA advised SIP ALG is disabled on the Talafofo side. Advised GTA this is incorrect, SIP ALG must be disabled on Mangilao side. GTA made the change and the one way audio issue was resolved. Performed test calls and confirmed calls are working properly.	Kevin Hsueh	04/25/2022 02:00 pm	04/25/2022 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
04/25/2022 03:29 pm	Created workorder.	Kevin H.
04/25/2022 03:29 pm	Assigned: Kevin Hsueh	Kevin H.
04/25/2022 03:29 pm	Updated status to Scheduled	Kevin H.
04/25/2022 03:30 pm	Check-in 04/25/2022 02:00 pm	Kevin H.
04/25/2022 03:33 pm	Updated status to Service Completed	Kevin H.
04/25/2022 03:33 pm	Work Order Tasks Added	Kevin H.
04/25/2022 03:33 pm	Check-out 04/25/2022 03:00 pm	Kevin H.
04/25/2022 03:45 pm	Service Completed	Kevin H.
04/25/2022 03:45 pm	Updated status to Pending Approval	Kevin H.
04/25/2022 03:45 pm	No Signature: Remote Support	Kevin H.
04/26/2022 10:37 am	Approved.	Chu H.
04/26/2022 10:37 am	Updated status to Submitted for Invoicing	Chu H.
04/26/2022 10:41 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W39315

Work Orders