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W39339 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

05/03/2022, 01:30 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)

Rates:

TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Sureta san nicolas

Date Signed:

05/03/2022

Work Requested

Troubleshoot Todd Thompson's monitor issue. Grainy and discolored display.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshooted Todd’s Samsung Monitor. Confirmed Monitor had eco saver mode on hence for the monitor to be dim and slightly yellowish. Switched eco saver mode off and monitor is now back to its full brightness and true colors. Removed Mariana’s Name and Email on Kyocera printer and replaced Kahmali’s name and number email. Test scanned and print confirm she can print and scan.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshooted Todd’s Samsung Monitor. Confirmed Monitor had eco saver mode on hence for the monitor to be dim and slightly yellowish. Switched eco saver mode off and monitor is now back to its full brightness and true colors. Removed Mariana’s Name and Email on Kyocera printer and replaced Kahmali’s name and number email. Test scanned and print confirm she can print and scan.	Charles Rafanan	05/03/2022 01:10 pm	05/03/2022 02:04 pm	00:54

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
05/03/2022 08:40 am	Created workorder.	Kevin H.
05/03/2022 08:40 am	Assigned: Charles Rafanan	Kevin H.
05/03/2022 08:40 am	Updated status to Scheduled	Kevin H.
05/03/2022 01:11 pm	Check-in 05/03/2022 01:10 pm	Charles R.
05/03/2022 01:54 pm	Customer Signature Posted	Charles R.
05/03/2022 01:56 pm	Arrived 05/03/2022 01:26 pm	Charles R.
05/03/2022 02:04 pm	Updated status to Service Completed	Charles R.
05/03/2022 02:04 pm	Work Order Tasks Added	Charles R.
05/03/2022 02:04 pm	Check-out 05/03/2022 02:04 pm	Charles R.
05/03/2022 02:23 pm	Service Completed	Charles R.
05/03/2022 02:23 pm	Updated status to Pending Approval	Charles R.
05/03/2022 02:27 pm	Work Order Tasks Updated	Charles R.
05/04/2022 02:33 pm	Approved.	Chu H.
05/04/2022 02:33 pm	Updated status to Submitted for Invoicing	Chu H.
05/05/2022 09:54 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39339

Work Orders