DSI WebApp

W39482 Closed

Customer/Point of Contact:

Judiciary of Guam
Baldwin Quibuyen

Scheduled Date/Time:

06/13/2022, 03:30 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

JUDC.4004: Judiciary of Guam - N-Able Support Service

Rates:

Judiciary of Guam - N-Able Support Service [TOTAL ANNUAL HOURS: 96]

Remaining Hours:

96

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Create N-Able N-Central alerts for Server devices.

Work Requested by: Baldwin Quibuyen

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Create monitoring notification alerts per Baldwin's request. Alert set to send email notification in the event the Judiciary servers are not accessible to RQuibuyen@guamcourts.gov, RSRabago@guamcourts.gov, SPerez@guamcourts.org, RAlviedo@guamcourts.org, AGToves@guamcourts.org. Servers being monitored are: HVC01N01, HVC01N02, HVC01N03, JOGVHOST02, GUAMCOURTSDC01, GUAMCOURTSDC02, GUAMCOURTSDC03, SUPERIORDC01, SUPERIORDC02, SUPERIORDC03. Sent a separate email to Baldwin to inform of completion.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Create monitoring notification alerts per Baldwin's request. Alert set to send email notification in the event the Judiciary servers are not accessible to RQuibuyen@guamcourts.gov, RSRabago@guamcourts.gov, SPerez@guamcourts.org, RAlviedo@guamcourts.org, AGToves@guamcourts.org. Servers being monitored are: HVC01N01, HVC01N02, HVC01N03, JOGVHOST02, GUAMCOURTSDC01, GUAMCOURTSDC02, GUAMCOURTSDC03, SUPERIORDC01, SUPERIORDC02, SUPERIORDC03. Sent a separate email to Baldwin to inform of completion.	Kevin Hsueh	06/13/2022 03:30 pm	06/13/2022 04:18 pm	00:48

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/13/2022 04:16 pm	Created workorder.	Kevin H.
06/13/2022 04:16 pm	Assigned: Kevin Hsueh	Kevin H.
06/13/2022 04:16 pm	Updated status to Scheduled	Kevin H.
06/13/2022 04:18 pm	Check-in 06/13/2022 03:30 pm	Kevin H.
06/13/2022 04:21 pm	Updated status to Service Completed	Kevin H.
06/13/2022 04:21 pm	Work Order Tasks Added	Kevin H.
06/13/2022 04:21 pm	Check-out 06/13/2022 04:18 pm	Kevin H.
06/13/2022 04:23 pm	Service Completed	Kevin H.
06/13/2022 04:23 pm	Updated status to Pending Approval	Kevin H.
06/13/2022 04:23 pm	No Signature: Remote Support	Kevin H.
06/14/2022 09:39 am	Approved.	Chu H.
06/14/2022 09:39 am	Updated status to Submitted for Invoicing	Chu H.
06/14/2022 10:06 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39482

Work Orders