DSI WebApp

W39484 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Todd Thompson (4722089)

Scheduled Date/Time:

06/14/2022, 10:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)

Rates:

TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Sureta San Nicolas

Date Signed:

06/14/2022

Work Requested

Troubleshoot Todd's email search issues

Work Requested by: Todd Thompson

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshooted Todd's email syncing and search issues. Reindexed Todd's Emails and changed to non- cache mode. Confirmed email are now sync and searching is working now. Installed 3cx phone app on todd's workstation. Confirmed app is working with no issues.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshooted Todd's email syncing and search issues. Reindexed Todd's Emails and changed to non- cache mode. Confirmed email are now sync and searching is working now. Installed 3cx phone app on todd's workstation. Confirmed app is working with no issues.	Charles Rafanan	06/14/2022 10:10 am	06/14/2022 10:57 am	00:47

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
06/14/2022 09:00 am	Created workorder.	Kevin H.
06/14/2022 09:00 am	Assigned: Charles Rafanan	Kevin H.
06/14/2022 09:00 am	Updated status to Scheduled	Kevin H.
06/14/2022 10:10 am	Check-in 06/14/2022 10:10 am	Charles R.
06/14/2022 10:20 am	Arrived 06/14/2022 10:20 am	Charles R.
06/14/2022 10:53 am	Customer Signature Posted	Charles R.
06/14/2022 11:03 am	Updated status to Service Completed	Charles R.
06/14/2022 11:03 am	Work Order Tasks Added	Charles R.
06/14/2022 11:03 am	Check-out 06/14/2022 10:57 am	Charles R.
06/14/2022 11:05 am	Service Completed	Charles R.
06/14/2022 11:05 am	Updated status to Pending Approval	Charles R.
06/14/2022 12:17 pm	Approved.	Chu H.
06/14/2022 12:17 pm	Updated status to Submitted for Invoicing	Chu H.
06/14/2022 01:16 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39484

Work Orders