DSI WebApp

W39491 Closed

Customer/Point of Contact:

Micronesian Divers Association
Wes Seleen (671-472-6321 ext 642)

Scheduled Date/Time:

06/17/2022, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6008: Micronesian Divers Association - Service Contract 2022

Rates:

Micronesian Divers Association - Service Contract 2022 [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Wes reported Noriko opened a link on spam email. Check workstation for infections.

Work Requested by: Wes Seleen

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Noticed Sentinel One showed disabled. Re-enable Sentinel One and perform scan on Noriko's workstation. Sentinel One scan completed and no infections found. Download and install Malwarebytes and run scan. No malware or infections found. System is clean. Advised Wes that Noriko's workstation requires a restart some time today for Sentinel One.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Noticed Sentinel One showed disabled. Re-enable Sentinel One and perform scan on Noriko's workstation. Sentinel One scan completed and no infections found. Download and install Malwarebytes and run scan. No malware or infections found. System is clean. Advised Wes that Noriko's workstation requires a restart some time today for Sentinel One.	Kevin Hsueh	06/17/2022 11:00 am	06/17/2022 11:27 am	00:27

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/20/2022 04:08 pm	Updated status to Closed	Jessica L.
06/20/2022 04:01 pm	Updated status to Submitted for Invoicing	Chu H.
06/20/2022 04:01 pm	Approved.	Chu H.
06/17/2022 11:29 am	No Signature: Remote Support	Kevin H.
06/17/2022 11:29 am	Updated status to Pending Approval	Kevin H.
06/17/2022 11:29 am	Service Completed	Kevin H.
06/17/2022 11:28 am	Check-out 06/17/2022 11:27 am	Kevin H.
06/17/2022 11:28 am	Work Order Tasks Added	Kevin H.
06/17/2022 11:28 am	Updated status to Service Completed	Kevin H.
06/17/2022 11:26 am	Check-in 06/17/2022 11:00 am	Kevin H.
06/17/2022 11:24 am	Updated status to Scheduled	Kevin H.
06/17/2022 11:24 am	Assigned: Kevin Hsueh	Kevin H.
06/17/2022 11:24 am	Created workorder.	Kevin H.

Attachments 1

Filename
W39491

Work Orders