DSI WebApp

W39664 Closed

Customer/Point of Contact:

Office of Public Accountability
Vincent Duenas (671-475-0390 ext. 219)

Scheduled Date/Time:

08/23/2022, 09:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

OPA0.3001: Office of Public Accountability - 3CX Project 2022

Rates:

Office of Public Accountability - 3CX Project 2022 [TOTAL ANNUAL HOURS: 20]

Remaining Hours:

20

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Work with OPA IT support for 3CX Phone System firewall port forwarding.

Work Requested by: Vincent Duenas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Meet with James Pasion (OPA IT) and checked SonicWALL port forwarding. Confirmed SonicWALL port forwarding and NAT policies correctly set. However, 3CX Phone System still fails the firewall check. 3CX reports ports are not forwarded properly. Check SonicWALL WAN X2 port and noted GTA modem is providing an IP Address of 192.168.231.11. GTA modem is set to plug and play which is causing port forwarding issues. Advised James Pasion that GTA modem will need to be set to bridge mode and SonicWALL will need to be configured for PPPoE to have GTA provide the correct WAN static IP Address.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Meet with James Pasion (OPA IT) and checked SonicWALL port forwarding. Confirmed SonicWALL port forwarding and NAT policies correctly set. However, 3CX Phone System still fails the firewall check. 3CX reports ports are not forwarded properly. Check SonicWALL WAN X2 port and noted GTA modem is providing an IP Address of 192.168.231.11. GTA modem is set to plug and play which is causing port forwarding issues. Advised James Pasion that GTA modem will need to be set to bridge mode and SonicWALL will need to be configured for PPPoE to have GTA provide the correct WAN static IP Address.	Kevin Hsueh	08/23/2022 09:00 am	08/23/2022 10:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/23/2022 08:47 am	Created workorder.	Kevin H.
08/23/2022 08:47 am	Assigned: Kevin Hsueh	Kevin H.
08/23/2022 08:47 am	Updated status to Scheduled	Kevin H.
08/23/2022 10:15 am	Check-in 08/23/2022 09:00 am	Kevin H.
08/23/2022 10:15 am	Arrived 08/23/2022 09:00 am	Kevin H.
08/23/2022 10:18 am	Updated status to Service Completed	Kevin H.
08/23/2022 10:18 am	Work Order Tasks Added	Kevin H.
08/23/2022 10:18 am	Check-out 08/23/2022 10:00 am	Kevin H.
08/23/2022 10:19 am	Service Completed	Kevin H.
08/23/2022 10:19 am	Updated status to Pending Approval	Kevin H.
08/23/2022 10:19 am	No Signature: Project	Kevin H.
08/23/2022 05:39 pm	Approved.	Chu H.
08/23/2022 05:39 pm	Updated status to Submitted for Invoicing	Chu H.
08/24/2022 02:35 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39664

Work Orders