DSI WebApp

W39713 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

09/02/2022, 10:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)

Rates:

TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanesssa Pinkney

Date Signed:

09/02/2022

Work Requested

Troubleshoot Mitch's MS Office

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Mitch's outlook unable to connect to Exchange mailbox. Test access thru webmail no issues. Attempt to repair MS Office but repair failed. Uninstall and reinstall MS Office. Configure Mitch's Exchange mailbox in Outlook successfully after reinstall. Confirmed emails are syncing properly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Mitch's outlook unable to connect to Exchange mailbox. Test access thru webmail no issues. Attempt to repair MS Office but repair failed. Uninstall and reinstall MS Office. Configure Mitch's Exchange mailbox in Outlook successfully after reinstall. Confirmed emails are syncing properly.	Kevin Hsueh	09/02/2022 09:52 am	09/02/2022 10:27 am	00:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
09/02/2022 09:47 am	Created workorder.	Kevin H.
09/02/2022 09:47 am	Assigned: Kevin Hsueh	Kevin H.
09/02/2022 09:47 am	Updated status to Scheduled	Kevin H.
09/02/2022 09:52 am	Check-in 09/02/2022 09:52 am	Kevin H.
09/02/2022 10:04 am	Arrived 09/02/2022 10:03 am	Kevin H.
09/02/2022 10:22 am	Customer Signature Posted	Kevin H.
09/02/2022 10:29 am	Updated status to Service Completed	Kevin H.
09/02/2022 10:29 am	Work Order Tasks Added	Kevin H.
09/02/2022 10:29 am	Check-out 09/02/2022 10:27 am	Kevin H.
09/02/2022 10:30 am	Service Completed	Kevin H.
09/02/2022 10:30 am	Updated status to Pending Approval	Kevin H.
09/07/2022 11:44 am	Approved.	Chu H.
09/07/2022 11:44 am	Updated status to Submitted for Invoicing	Chu H.
09/07/2022 02:08 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39713

Work Orders