DSI WebApp

W39765 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

09/20/2022, 12:49 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)

Rates:

TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Jessica Limo

Customer Signature:

Yes

Print Name:

Vanesssa Pinkney

Date Signed:

09/21/2022

Work Requested

Reprep mitch Thompson workstation

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo thinkcentre e73	Pn005rsf

Work Completed 2

Summary of Tasks

restart server as network access was slow. Server rebooted and speeds back to normal. Deliver and setup Mitch's workstation. Confirmed outlook is connected to exchange

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Run repair on MS Office. Run SFC Check and DISM Check on workstation. Errors found by both checks repaired. Run hardware test on workstation and confirmed hardware tests passed.	Kevin Hsueh	09/20/2022 03:00 pm	09/20/2022 03:30 pm	00:30
	2	restart server as network access was slow. Server rebooted and speeds back to normal. Deliver and setup Mitch's workstation. Confirmed outlook is connected to exchange	Kevin Hsueh	09/21/2022 08:57 am	09/21/2022 10:01 am	01:04

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
09/20/2022 12:51 pm	Created workorder.	Jessica L.
09/20/2022 12:51 pm	Assigned: Kevin Hsueh	Jessica L.
09/20/2022 12:51 pm	Updated status to Pending Schedule	Jessica L.
09/20/2022 12:51 pm	Added customer equipment.	Jessica L.
09/21/2022 08:29 am	Check-in 09/20/2022 03:00 pm	Kevin H.
09/21/2022 08:31 am	Updated status to In Progress	Kevin H.
09/21/2022 08:31 am	Check-out 09/20/2022 03:30 pm	Kevin H.
09/21/2022 08:57 am	Check-in 09/21/2022 08:57 am	Kevin H.
09/21/2022 10:01 am	Customer Signature Posted	Kevin H.
09/21/2022 10:03 am	Updated status to Service Completed	Kevin H.
09/21/2022 10:03 am	Work Order Tasks Added	Kevin H.
09/21/2022 10:03 am	Check-out 09/21/2022 10:01 am	Kevin H.
09/21/2022 10:04 am	Service Completed	Kevin H.
09/21/2022 10:04 am	Updated status to Pending Approval	Kevin H.
09/22/2022 01:27 pm	Approved.	Chu H.
09/22/2022 01:27 pm	Updated status to Submitted for Invoicing	Chu H.
09/22/2022 02:43 pm	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received Vanessa 09/20/2022 12:51 pm
W39765

Work Orders