DSI WebApp

W39881 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

11/07/2022, 10:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)

Rates:

TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Mitch Thompson's Outlook Issue

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Mitch's Outlook unable to open. Error Message: outlook.ost file is corrupted. Delete outlook.ost and resync email account. Confirmed emails are now syncing and Outlook shows connected to Exchange.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Mitch's Outlook unable to open. Error Message: outlook.ost file is corrupted. Delete outlook.ost and resync email account. Confirmed emails are now syncing and Outlook shows connected to Exchange.	Kevin Hsueh	11/07/2022 10:30 am	11/07/2022 11:10 am	00:40

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
11/07/2022 11:06 am	Created workorder.	Kevin H.
11/07/2022 11:06 am	Assigned: Kevin Hsueh	Kevin H.
11/07/2022 11:06 am	Updated status to Scheduled	Kevin H.
11/07/2022 11:09 am	Check-in 11/07/2022 10:30 am	Kevin H.
11/07/2022 11:10 am	Updated status to Service Completed	Kevin H.
11/07/2022 11:10 am	Work Order Tasks Added	Kevin H.
11/07/2022 11:10 am	Check-out 11/07/2022 11:10 am	Kevin H.
11/07/2022 11:12 am	Service Completed	Kevin H.
11/07/2022 11:12 am	Updated status to Pending Approval	Kevin H.
11/07/2022 11:12 am	No Signature: Remote Support	Kevin H.
11/11/2022 02:35 pm	Approved.	Chu H.
11/11/2022 02:35 pm	Updated status to Submitted for Invoicing	Chu H.
11/11/2022 02:39 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39881

Work Orders