DSI WebApp

W39897 Closed

Customer/Point of Contact:

Bishop Baumgartner Memorial School
David Duenas

Scheduled Date/Time:

11/18/2022, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

BBMS.5001: Bishop Baumgartner - Promethean Lamp Install

Rates:

Bishop Baumgartner - Promethean Lamp Install [TOTAL ANNUAL HOURS: 1]

Remaining Hours:

1

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kylene Hsieh

Customer Signature:

Yes

Print Name:

David Duenas

Date Signed:

11/18/2022

Work Requested

troubleshoot promethean projector - teacher thinks that the VGA cable may be bent SN: ABV378E100 Location: Room 6B Catherine McColley Building

Work Requested by: David Duenas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot laptop not projecting on ActivBoard’s projector. Tested with my own equipment laptop and vga cable. Projector was working fine, tested teachers laptop but no output. Ruled that their vga to hdmi adapter is faulty. Advised customer to buy new adapter and cable

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot laptop not projecting on ActivBoard’s projector. Tested with my own equipment laptop and vga cable. Projector was working fine, tested teachers laptop but no output. Ruled that their vga to hdmi adapter is faulty. Advised customer to buy new adapter and cable	Jayson Larot	11/18/2022 01:40 pm	11/18/2022 02:40 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/18/2022 11:19 am	Created workorder.	Kylene H.
11/18/2022 11:19 am	Assigned: Jayson Larot	Kylene H.
11/18/2022 11:19 am	Updated status to Scheduled	Kylene H.
11/18/2022 01:41 pm	Check-in 11/18/2022 01:40 pm	Jayson L.
11/18/2022 02:44 pm	Arrived 11/18/2022 01:57 pm	.
11/18/2022 02:45 pm	Customer Signature Posted	Jayson L.
11/18/2022 02:50 pm	Updated status to Service Completed	Jayson L.
11/18/2022 02:50 pm	Work Order Tasks Added	Jayson L.
11/18/2022 02:50 pm	Check-out 11/18/2022 02:40 pm	Jayson L.
11/18/2022 02:52 pm	Service Completed	Jayson L.
11/18/2022 02:52 pm	Updated status to Pending Approval	Jayson L.
11/22/2022 08:38 am	Approved.	Chu H.
11/22/2022 08:38 am	Updated status to Submitted for Invoicing	Chu H.
11/22/2022 09:15 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W39897

Work Orders