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W40014 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

01/10/2023, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)

Rates:

TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Todd's Outlook Issue

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Todd's Outlook would not open up properly. Check issue and noted Outlook would not open because PST file reached Outlook limit of 50GB. Modify Windows Registry to increase limit to 100GB. Open Outlook successfully. Advised Todd that his mailbox would need to be cleaned up to reduce mailbox size.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Todd's Outlook would not open up properly. Check issue and noted Outlook would not open because PST file reached Outlook limit of 50GB. Modify Windows Registry to increase limit to 100GB. Open Outlook successfully. Advised Todd that his mailbox would need to be cleaned up to reduce mailbox size.	Kevin Hsueh	01/10/2023 10:00 am	01/10/2023 10:35 am	00:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
01/10/2023 03:18 pm	Created workorder.	Kevin H.
01/10/2023 03:18 pm	Assigned: Kevin Hsueh	Kevin H.
01/10/2023 03:18 pm	Updated status to Scheduled	Kevin H.
01/10/2023 03:19 pm	Check-in 01/10/2023 10:00 am	Kevin H.
01/10/2023 03:22 pm	Updated status to Service Completed	Kevin H.
01/10/2023 03:22 pm	Work Order Tasks Added	Kevin H.
01/10/2023 03:22 pm	Check-out 01/10/2023 10:35 am	Kevin H.
01/10/2023 03:24 pm	Service Completed	Kevin H.
01/10/2023 03:24 pm	Updated status to Pending Approval	Kevin H.
01/10/2023 03:24 pm	No Signature: Remote Support	Kevin H.
01/11/2023 08:10 am	Approved.	Chu H.
01/11/2023 08:10 am	Updated status to Submitted for Invoicing	Chu H.
01/11/2023 09:35 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40014

Work Orders