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W40014   Closed

01/10/2023, 10:00 am   
Remote
Service Contract
TTA0.6008: TTA, LLC - Service Contract (03/01/22 - 02/28/23)
TTA, LLC - Service Contract (03/01/22 - 02/28/23) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Troubleshoot Todd's Outlook Issue
Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Todd's Outlook would not open up properly. Check issue and noted Outlook would not open because PST file reached Outlook limit of 50GB. Modify Windows Registry to increase limit to 100GB. Open Outlook successfully. Advised Todd that his mailbox would need to be cleaned up to reduce mailbox size.
Work Completed Technician Check-in Check-out Actual Hrs
1 Todd's Outlook would not open up properly. Check issue and noted Outlook would not open because PST file reached Outlook limit of 50GB. Modify Windows Registry to increase limit to 100GB. Open Outlook successfully. Advised Todd that his mailbox would need to be cleaned up to reduce mailbox size. Kevin Hsueh
01/10/2023 10:00 am 01/10/2023 10:35 am 00:35

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
01/10/2023 03:18 pm Created workorder. Kevin H.
01/10/2023 03:18 pm Assigned: Kevin Hsueh Kevin H.
01/10/2023 03:18 pm Updated status to Scheduled Kevin H.
01/10/2023 03:19 pm Check-in 01/10/2023 10:00 am Kevin H.
01/10/2023 03:22 pm Updated status to Service Completed Kevin H.
01/10/2023 03:22 pm Work Order Tasks Added Kevin H.
01/10/2023 03:22 pm Check-out 01/10/2023 10:35 am Kevin H.
01/10/2023 03:24 pm Service Completed Kevin H.
01/10/2023 03:24 pm Updated status to Pending Approval Kevin H.
01/10/2023 03:24 pm No Signature: Remote Support Kevin H.
01/11/2023 08:10 am Approved. Chu H.
01/11/2023 08:10 am Updated status to Submitted for Invoicing Chu H.
01/11/2023 09:35 am Updated status to Closed Jessica L.

Attachments 1

Filename
W40014