DSI WebApp

W40333 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

05/09/2023, 02:33 pm

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

TTA0.6009: TTA, LLC - Service Contract (05/01/23 - 04/30/24)

Rates:

TTA, LLC - Service Contract (05/01/23 - 04/30/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Vanessa

Date Signed:

05/11/2023

Work Requested

Install Sonic Wall VPN

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 1

	Item	Serial Number	Notes
1	Lenovo Ideapad		cables included

Work Completed 1

Summary of Tasks

Download and install SonicWALL NetExtender on Lenovo laptop. Configure TTA VPN settings. Test connect to VPN successfully. Map F: Data and W: Workdocs network share drives. Test access to network share drive via VPN successfully.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Download and install SonicWALL NetExtender on Lenovo laptop. Configure TTA VPN settings. Test connect to VPN successfully. Map F: Data and W: Workdocs network share drives. Test access to network share drive via VPN successfully.	Kevin Hsueh	05/10/2023 08:30 am	05/10/2023 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 18

Date/Time	Comment	Tech
05/09/2023 02:41 pm	Created workorder.	Alahas P.
05/09/2023 02:41 pm	Assigned: Kevin Hsueh	Alahas P.
05/09/2023 02:41 pm	Updated status to Pending Schedule	Alahas P.
05/09/2023 02:41 pm	Added customer equipment.	Alahas P.
05/10/2023 09:59 am	Check-in 05/10/2023 08:30 am	Kevin H.
05/10/2023 10:01 am	Updated status to Service Completed	Kevin H.
05/10/2023 10:01 am	Work Order Tasks Added	Kevin H.
05/10/2023 10:01 am	Check-out 05/10/2023 09:30 am	Kevin H.
05/10/2023 10:04 am	Service Completed	Kevin H.
05/10/2023 10:04 am	Updated status to Pending Approval	Kevin H.
05/10/2023 10:04 am	Signature for Later: Customer will pick up the laptop.	Kevin H.
05/10/2023 10:30 am	Updated Estimated Service Time (hrs) to	Jessica L.
05/10/2023 10:30 am	Rates modified to TTA, LLC - Service Contract (05/01/23 - 04/30/24): $0.00	Jessica L.
05/10/2023 10:30 am	Modified workorder.	Jessica L.
05/11/2023 12:18 pm	Customer Signature Posted	Jessica L.
05/11/2023 03:39 pm	Approved.	Chu H.
05/11/2023 03:39 pm	Updated status to Submitted for Invoicing	Chu H.
05/11/2023 03:48 pm	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received Kamahli 05/09/2023 02:41 pm
W40333

Work Orders