DSI WebApp

W40366 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

05/30/2023, 10:50 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6009: TTA, LLC - Service Contract (05/01/23 - 04/30/24)

Rates:

TTA, LLC - Service Contract (05/01/23 - 04/30/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Per Vanessa, TTA Office has power. No incoming and outgoing calls for 3CX.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login remotely to check issue. 3CX Phone System is operational and Patton Gateway is registered. Login to Patton Gateway and noted GTA PRI Link status shows: Wait-Signal. GTA PRI Circuit is down. Advised Vanessa at TTA. TTA will contact their GTA rep to have a GTA tech troubleshoot GTA PRI issue.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login remotely to check issue. 3CX Phone System is operational and Patton Gateway is registered. Login to Patton Gateway and noted GTA PRI Link status shows: Wait-Signal. GTA PRI Circuit is down. Advised Vanessa at TTA. TTA will contact their GTA rep to have a GTA tech troubleshoot GTA PRI issue.	Kevin Hsueh	05/30/2023 10:50 am	05/30/2023 11:30 am	00:40

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
05/30/2023 01:02 pm	Created workorder.	Kevin H.
05/30/2023 01:02 pm	Assigned: Kevin Hsueh	Kevin H.
05/30/2023 01:02 pm	Updated status to Scheduled	Kevin H.
05/30/2023 01:05 pm	Check-in 05/30/2023 10:50 am	Kevin H.
05/30/2023 01:08 pm	Updated status to Service Completed	Kevin H.
05/30/2023 01:08 pm	Work Order Tasks Added	Kevin H.
05/30/2023 01:08 pm	Check-out 05/30/2023 11:30 am	Kevin H.
05/30/2023 01:10 pm	Service Completed	Kevin H.
05/30/2023 01:10 pm	Updated status to Pending Approval	Kevin H.
05/30/2023 01:10 pm	No Signature: Remote Support	Kevin H.
05/31/2023 03:14 pm	Approved.	Chu H.
05/31/2023 03:14 pm	Updated status to Submitted for Invoicing	Chu H.
06/01/2023 01:25 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40366

Work Orders