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W40366   Closed

05/30/2023, 10:50 am   
Remote
Service Contract
TTA0.6009: TTA, LLC - Service Contract (05/01/23 - 04/30/24)
TTA, LLC - Service Contract (05/01/23 - 04/30/24) [TOTAL ANNUAL HOURS: 2]
2
1
Kevin Hsueh
No

Work Requested

Per Vanessa, TTA Office has power. No incoming and outgoing calls for 3CX.
Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Login remotely to check issue. 3CX Phone System is operational and Patton Gateway is registered. Login to Patton Gateway and noted GTA PRI Link status shows: Wait-Signal. GTA PRI Circuit is down. Advised Vanessa at TTA. TTA will contact their GTA rep to have a GTA tech troubleshoot GTA PRI issue.
Work Completed Technician Check-in Check-out Actual Hrs
1 Login remotely to check issue. 3CX Phone System is operational and Patton Gateway is registered. Login to Patton Gateway and noted GTA PRI Link status shows: Wait-Signal. GTA PRI Circuit is down. Advised Vanessa at TTA. TTA will contact their GTA rep to have a GTA tech troubleshoot GTA PRI issue. Kevin Hsueh
05/30/2023 10:50 am 05/30/2023 11:30 am 00:40

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 13

Date/Time Comment Tech
05/30/2023 01:02 pm Created workorder. Kevin H.
05/30/2023 01:02 pm Assigned: Kevin Hsueh Kevin H.
05/30/2023 01:02 pm Updated status to Scheduled Kevin H.
05/30/2023 01:05 pm Check-in 05/30/2023 10:50 am Kevin H.
05/30/2023 01:08 pm Updated status to Service Completed Kevin H.
05/30/2023 01:08 pm Work Order Tasks Added Kevin H.
05/30/2023 01:08 pm Check-out 05/30/2023 11:30 am Kevin H.
05/30/2023 01:10 pm Service Completed Kevin H.
05/30/2023 01:10 pm Updated status to Pending Approval Kevin H.
05/30/2023 01:10 pm No Signature: Remote Support Kevin H.
05/31/2023 03:14 pm Approved. Chu H.
05/31/2023 03:14 pm Updated status to Submitted for Invoicing Chu H.
06/01/2023 01:25 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W40366