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W40473 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

07/13/2023, 09:30 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6009: TTA, LLC - Service Contract (05/01/23 - 04/30/24)

Rates:

TTA, LLC - Service Contract (05/01/23 - 04/30/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Venessa reported her PC ran out of disk space

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Investigate disk usages and found SentinelOne which used up 136GB of disk space. Push update of latest version of SentinelOne. Venessa's PC was off for more than a month. 200GB+ free disk space afterward

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Investigate disk usages and found SentinelOne which used up 136GB of disk space. Push update of latest version of SentinelOne. Venessa's PC was off for more than a month. 200GB+ free disk space afterward	Chu Hsieh	07/13/2023 09:30 am	07/13/2023 10:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/13/2023 10:41 am	Created workorder.	Chu H.
07/13/2023 10:41 am	Assigned: Chu Hsieh	Chu H.
07/13/2023 10:41 am	Updated status to Scheduled	Chu H.
07/13/2023 10:45 am	Check-in 07/13/2023 09:30 am	Chu H.
07/13/2023 10:47 am	Updated status to Service Completed	Chu H.
07/13/2023 10:47 am	Work Order Tasks Added	Chu H.
07/13/2023 10:47 am	Check-out 07/13/2023 10:30 am	Chu H.
07/13/2023 10:56 am	Service Completed	Chu H.
07/13/2023 10:56 am	Updated status to Pending Approval	Chu H.
07/13/2023 10:56 am	No Signature: remote support	Chu H.
07/13/2023 10:58 am	Approved.	Chu H.
07/13/2023 10:58 am	Updated status to Submitted for Invoicing	Chu H.
07/13/2023 11:16 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W40473

Work Orders