DSI WebApp

W40531 Closed

Customer/Point of Contact:

Micronesian Divers Association
Raquel Brion (1-671-477-7253)

Scheduled Date/Time:

08/10/2023, 11:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

MDA0.6010: Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24)

Rates:

Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Raquel advised she is not receiving some vendor emails.

Work Requested by: Raquel Brion

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Raquel advised she is not receiving emails from huishoutdoors.com. Check SonicWALL Email filter and noted no emails from huishoutdoors.com are being held. Upon further investigation, determined these emails were being sent from sent-via.netsuite.com. Located sent-via.netsuite.com emails that were being held and released 9 emails. Released additional held emails from endicia.com, housecallpro.com, notification.intuit.com. added sent-via.netsuite.com, endicia.com, housecallpro.com, and notification.intuit.com to the SonicWALL Email filter whitelist.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Raquel advised she is not receiving emails from huishoutdoors.com. Check SonicWALL Email filter and noted no emails from huishoutdoors.com are being held. Upon further investigation, determined these emails were being sent from sent-via.netsuite.com. Located sent-via.netsuite.com emails that were being held and released 9 emails. Released additional held emails from endicia.com, housecallpro.com, notification.intuit.com. added sent-via.netsuite.com, endicia.com, housecallpro.com, and notification.intuit.com to the SonicWALL Email filter whitelist.	Kevin Hsueh	08/10/2023 11:00 am	08/10/2023 12:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
08/11/2023 01:50 pm	Updated status to Closed	Jessica L.
08/11/2023 01:24 pm	Updated status to Submitted for Invoicing	Chu H.
08/11/2023 01:24 pm	Approved.	Chu H.
08/11/2023 01:22 pm	Updated status to Submitted for Invoicing	Chu H.
08/11/2023 01:22 pm	Approved.	Chu H.
08/10/2023 04:43 pm	No Signature: Remote Support: Raquel Biron Email Request	Kevin H.
08/10/2023 04:43 pm	Updated status to Pending Approval	Kevin H.
08/10/2023 04:43 pm	Service Completed	Kevin H.
08/10/2023 04:40 pm	Check-out 08/10/2023 12:00 pm	Kevin H.
08/10/2023 04:40 pm	Work Order Tasks Added	Kevin H.
08/10/2023 04:40 pm	Updated status to Service Completed	Kevin H.
08/10/2023 04:37 pm	Check-in 08/10/2023 11:00 am	Kevin H.
08/10/2023 04:34 pm	Updated status to Scheduled	Kevin H.
08/10/2023 04:34 pm	Assigned: Kevin Hsueh	Kevin H.
08/10/2023 04:34 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W40531

Work Orders