DSI WebApp

W40707 Invoiced

Customer/Point of Contact:

Judiciary of Guam
Joleen Cepeda (671-475-3393)

Scheduled Date/Time:

10/18/2023, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4066: Standard Service Hour 2023

Rates:

Standard Service Hour 2023 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

PO# 2024-00000111

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031635

Work Requested

Troubleshoot Promethean ActivBoard Ultra Short Throw DLP Projector. Per the user: Projector is not focusing.

Work Requested by: Joleen Cepeda

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check UST-P1 Projector (S/N: WUST-P-16430877). Per Judiciary, Projector not focusing. Check and confirmed projector image is blurry. Focus ring on projector is fine. Noted projector lens interior appears melted or has some sort of film/moisture inside. DSI to work with Promethean Support on best plan of action to fix the issue.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check UST-P1 Projector (S/N: WUST-P-16430877). Per Judiciary, Projector not focusing. Check and confirmed projector image is blurry. Focus ring on projector is fine. Noted projector lens interior appears melted or has some sort of film/moisture inside. DSI to work with Promethean Support on best plan of action to fix the issue.	Kevin Hsueh	10/18/2023 02:03 pm	10/18/2023 02:57 pm	00:54

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
10/17/2023 09:57 am	Created workorder.	Kevin H.
10/17/2023 09:57 am	Assigned: Kevin Hsueh	Kevin H.
10/17/2023 09:57 am	Updated status to Scheduled	Kevin H.
10/17/2023 09:59 am	Updated Estimated Service Time (hrs) to	Kevin H.
10/17/2023 09:59 am	Reference/PO Number modified to PO# 2024-00000111	Kevin H.
10/17/2023 09:59 am	Modified workorder.	Kevin H.
10/18/2023 02:03 pm	Check-in 10/18/2023 02:03 pm	Kevin H.
10/18/2023 02:04 pm	Arrived 10/18/2023 02:03 pm	Kevin H.
10/18/2023 02:57 pm	Updated status to Service Completed	Kevin H.
10/18/2023 02:57 pm	Work Order Tasks Added	Kevin H.
10/18/2023 02:57 pm	Check-out 10/18/2023 02:57 pm	Kevin H.
10/18/2023 03:03 pm	Service Completed	Kevin H.
10/18/2023 03:03 pm	Updated status to Pending Approval	Kevin H.
10/18/2023 03:03 pm	No Signature: Customer Signed Invoice# 031635	Kevin H.
10/18/2023 05:03 pm	Approved.	Chu H.
10/18/2023 05:03 pm	Updated status to Submitted for Invoicing	Chu H.
10/18/2023 05:09 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40707

Work Orders