DSI WebApp

W41002 Closed

Customer/Point of Contact:

Micronesian Divers Association
Lee Webber (1-671-479-4646)

Scheduled Date/Time:

02/21/2024, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

MDA0.6010: Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24)

Rates:

Micronesian Divers Association - Service Contract (08/02/23 - 08/01/24) [TOTAL MONTHLY HOURS: 6]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lee Webber

Date Signed:

02/21/2024

Work Requested

Troubleshoot IT&E Internet with IT&E techs at Mr. Webber's residence.

Work Requested by: Lee Webber

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Run speed tests on dual WAN router and obtained download speed of 160mbps anf upload of 25mbps. This is the correct merged speed for IT&E and GTA ISP. Per Mr. Webber, speed was testing out at 27mbps only for the last few days. Met with IT&E team. IT&E made changes to their internet service. Reconnect IT&E internet service to dual WAN router and confirmed speeda are still showing proper. Per Jim Smith from IT&E he will have his team check out and look into the IT&E internet as this slowdown issue occurs regularly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Run speed tests on dual WAN router and obtained download speed of 160mbps anf upload of 25mbps. This is the correct merged speed for IT&E and GTA ISP. Per Mr. Webber, speed was testing out at 27mbps only for the last few days. Met with IT&E team. IT&E made changes to their internet service. Reconnect IT&E internet service to dual WAN router and confirmed speeda are still showing proper. Per Jim Smith from IT&E he will have his team check out and look into the IT&E internet as this slowdown issue occurs regularly.	Kevin Hsueh	02/21/2024 09:22 am	02/21/2024 11:14 am	01:52

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
02/21/2024 02:33 pm	Updated status to Closed	Jessica L.
02/21/2024 02:21 pm	Updated status to Submitted for Invoicing	Chu H.
02/21/2024 02:21 pm	Approved.	Chu H.
02/21/2024 11:20 am	Updated status to Pending Approval	Kevin H.
02/21/2024 11:20 am	Service Completed	Kevin H.
02/21/2024 11:18 am	Check-out 02/21/2024 11:14 am	Kevin H.
02/21/2024 11:18 am	Work Order Tasks Added	Kevin H.
02/21/2024 11:18 am	Updated status to Service Completed	Kevin H.
02/21/2024 10:34 am	Customer Signature Posted	Kevin H.
02/21/2024 09:52 am	Arrived 02/21/2024 09:52 am	Kevin H.
02/21/2024 09:22 am	Check-in 02/21/2024 09:22 am	Kevin H.
02/21/2024 08:53 am	Updated status to Scheduled	Kevin H.
02/21/2024 08:53 am	Assigned: Kevin Hsueh	Kevin H.
02/21/2024 08:53 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41002

Work Orders