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W41051 Invoiced

Customer/Point of Contact:

Frances Mantanona
Frances Mantanona ((671)739-4437)

Scheduled Date/Time:

03/05/2024, 03:00 pm

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Frances Mantanona

Date Signed:

03/05/2024

Invoice Number:

031922

Work Requested

Troubleshoot Laptop

Work Requested by: Frances Mantanona

Items Dropped Off 3

	Item	Serial Number
1	Dell Latitude 5400	CQBTD43
2	Power Supply
3	External USB HDD

Work Completed 1

Summary of Tasks

Check Dell Laptop and noted system board is not receiving power from the A/C Adapter. A/C Adapter is good and receives power. Remove 512GB SSD from laptop and connect to data recovery equipment. Unable to access 512GB SSD as it has BitLocker.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check Dell Laptop and noted system board is not receiving power from the A/C Adapter. A/C Adapter is good and receives power. Remove 512GB SSD from laptop and connect to data recovery equipment. Unable to access 512GB SSD as it has BitLocker.	Kevin Hsueh	03/05/2024 03:00 pm	03/05/2024 04:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
03/05/2024 04:11 pm	Created workorder.	Kevin H.
03/05/2024 04:11 pm	Assigned: Kevin Hsueh	Kevin H.
03/05/2024 04:11 pm	Updated status to Scheduled	Kevin H.
03/05/2024 04:11 pm	Added customer equipment.	Kevin H.
03/05/2024 04:16 pm	Check-in 03/05/2024 03:00 pm	Kevin H.
03/05/2024 04:18 pm	Updated status to Service Completed	Kevin H.
03/05/2024 04:18 pm	Work Order Tasks Added	Kevin H.
03/05/2024 04:18 pm	Check-out 03/05/2024 04:00 pm	Kevin H.
03/05/2024 04:21 pm	Service Completed	Kevin H.
03/05/2024 04:21 pm	Updated status to Pending Approval	Kevin H.
03/05/2024 04:21 pm	Signature for Later:	Kevin H.
03/05/2024 04:22 pm	Customer Signature Posted	Alahas P.
03/07/2024 05:28 pm	Approved.	Chu H.
03/07/2024 05:28 pm	Updated status to Submitted for Invoicing	Chu H.
03/08/2024 09:21 am	Updated status to Invoiced	Jessica L.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W41051

Work Orders