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W41074 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

03/19/2024, 09:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6009: TTA, LLC - Service Contract (05/01/23 - 04/30/24)

Rates:

TTA, LLC - Service Contract (05/01/23 - 04/30/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Work with Vanessa on 3CX call flow

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Vanessa advised TTA requires calls to the office to be forwarded to her mobile phone if no answer as they are currently short staffed. Login remotely and set call forwarding to go to Vanessa's cell phone if no answer after 5 rings at the office. Perform test calls and confirmed call flow for the forwarding that was set is working properly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Vanessa advised TTA requires calls to the office to be forwarded to her mobile phone if no answer as they are currently short staffed. Login remotely and set call forwarding to go to Vanessa's cell phone if no answer after 5 rings at the office. Perform test calls and confirmed call flow for the forwarding that was set is working properly.	Kevin Hsueh	03/19/2024 09:00 am	03/19/2024 09:29 am	00:29

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/19/2024 09:27 am	Created workorder.	Kevin H.
03/19/2024 09:27 am	Assigned: Kevin Hsueh	Kevin H.
03/19/2024 09:27 am	Updated status to Scheduled	Kevin H.
03/19/2024 09:29 am	Check-in 03/19/2024 09:00 am	Kevin H.
03/19/2024 09:31 am	Updated status to Service Completed	Kevin H.
03/19/2024 09:31 am	Work Order Tasks Added	Kevin H.
03/19/2024 09:31 am	Check-out 03/19/2024 09:29 am	Kevin H.
03/19/2024 09:33 am	Service Completed	Kevin H.
03/19/2024 09:33 am	Updated status to Pending Approval	Kevin H.
03/19/2024 09:33 am	No Signature: Remote Support	Kevin H.
03/19/2024 12:46 pm	Approved.	Chu H.
03/19/2024 12:46 pm	Updated status to Submitted for Invoicing	Chu H.
03/19/2024 04:42 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41074

Work Orders