DSI WebApp

W41104 Closed

Customer/Point of Contact:

LSG Service Guam, Inc.
Deo-Angelo Lim (671-648-5822)

Scheduled Date/Time:

04/01/2024, 10:00 am

Service Type:

Inhouse

Charge Type:

Service Contract

Charge Code:

LSG0.4003: LSG - Downgrade OS from Win 11 to Win 10

Rates:

LSG - Downgrade OS from Win 11 to Win 10 [TOTAL ANNUAL HOURS: 5]

Remaining Hours:

0

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Bryant Bagiac

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Downgrade 5 Dell Latitude 7440 from Windows 11 to Windows 10

Work Requested by: Deo-Angelo Lim

Items Dropped Off 5

	Item	Serial Number
1	Dell Latitude 7440	HRP1VW3
2	Dell Latitude 7440	FT02VW3
3	Dell Latitude 7440	D8C2VW3
4	Dell Latitude 7440	64C2VW3
5	Dell Latitude 7440	7SP1VW3

Work Completed 2

Summary of Tasks

Finished running all Windows updates. Finished running all updates in Dell Support Assistant. Changed computer name from default name to "LSG-[computer's serial number]". Boxed up all items.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Start downgrading 5 Dell Latitude 7440 laptops from Windows 11 to Windows 10. Changed BIOS setting in all laptops - disabled SecureBoot and changed storage device setting from RAID to NVME/AHCI. Started running all Windows updates. Download and install wifi drivers and Dell Support Assistant.	Bryant Bagiac	04/01/2024 10:00 am	04/01/2024 12:00 pm	02:00
	2	Finished downgrading all laptops from Windows 11 to Windows 10. Finished running all Windows updates. Downloaded and installed Dell SupportAssist. Finished running all updates in Dell SupportAssist. Changed all computer names from default name to "LSG-[computer's serial number]". Boxed up all items.	Bryant Bagiac	04/01/2024 01:00 pm	04/01/2024 03:15 pm	02:15

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 20

Date/Time	Comment	Tech
04/01/2024 01:48 pm	Created workorder.	Bryant B.
04/01/2024 01:48 pm	Assigned: Bryant Bagiac	Bryant B.
04/01/2024 01:48 pm	Updated status to Scheduled	Bryant B.
04/01/2024 01:48 pm	Added customer equipment.	Bryant B.
04/01/2024 02:03 pm	Check-in 04/01/2024 10:00 am	Bryant B.
04/01/2024 02:08 pm	Updated status to In Progress	Bryant B.
04/01/2024 02:08 pm	Check-out 04/01/2024 12:00 pm	Bryant B.
04/01/2024 02:10 pm	Check-in 04/01/2024 02:00 pm	Bryant B.
04/01/2024 03:16 pm	Updated status to Service Completed	Bryant B.
04/01/2024 03:16 pm	Work Order Tasks Added	Bryant B.
04/01/2024 03:16 pm	Check-out 04/01/2024 03:15 pm	Bryant B.
04/01/2024 03:22 pm	Service Completed	Bryant B.
04/01/2024 03:22 pm	Updated status to Pending Approval	Bryant B.
04/01/2024 03:22 pm	Signature for Later: Customer to sign when picking up items.	Bryant B.
04/02/2024 02:14 pm	Updated Estimated Service Time (hrs) to	Jessica L.
04/02/2024 02:14 pm	Contact Person modified to Deo-Angelo Lim	Jessica L.
04/02/2024 02:14 pm	Modified workorder.	Jessica L.
04/02/2024 11:39 pm	Approved.	Chu H.
04/02/2024 11:39 pm	Updated status to Submitted for Invoicing	Chu H.
04/03/2024 09:32 am	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W41104

Work Orders