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W41126 Closed

Customer/Point of Contact:

Juan M. Guerrero Elementary School
Frances Cepeda (671-632-1540)

Scheduled Date/Time:

04/11/2024, 09:30 am

Service Type:

Onsite

Charge Type:

Warranty

Charge Code:

DSIG.4072: Warranty Service 2024

Rates:

Warranty Support 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Bryant Bagiac

Customer Signature:

Yes

Print Name:

Lalainne Ocampo

Date Signed:

04/11/2024

Work Requested

Troubleshoot Promethean Panel - Firmware update may have been interrupted, reflash panel if necessary

Work Requested by: Frances Cepeda

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Promethean Panel in room 25 - no display. Followed instructions on reflashing Promethean panel. No progress bar after holding down power button appeared. Tried two USB thumb drives - both same result. Advised room 25 teacher Lalainne Ocampo and Frances Cepeda of the situation.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Promethean Panel in room 25 - no display. Followed instructions on reflashing Promethean panel. No progress bar after holding down power button appeared. Tried two USB thumb drives - both same result. Advised room 25 teacher Lalainne Ocampo and Frances Cepeda of the situation.	Bryant Bagiac	04/11/2024 09:10 am	04/11/2024 10:10 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/12/2024 03:54 pm	Updated status to Closed	Jessica L.
04/12/2024 12:18 pm	Updated status to Submitted for Invoicing	Chu H.
04/12/2024 12:18 pm	Approved.	Chu H.
04/11/2024 10:28 am	Updated status to Pending Approval	Bryant B.
04/11/2024 10:28 am	Service Completed	Bryant B.
04/11/2024 10:24 am	Check-out 04/11/2024 10:19 am	Bryant B.
04/11/2024 10:24 am	Work Order Tasks Added	Bryant B.
04/11/2024 10:24 am	Updated status to Service Completed	Bryant B.
04/11/2024 10:18 am	Customer Signature Posted	Bryant B.
04/11/2024 09:27 am	Arrived 04/11/2024 09:27 am	Bryant B.
04/11/2024 09:10 am	Check-in 04/11/2024 09:10 am	Bryant B.
04/11/2024 08:38 am	Updated status to Scheduled	Bryant B.
04/11/2024 08:38 am	Assigned: Bryant Bagiac	Bryant B.
04/11/2024 08:38 am	Created workorder.	Bryant B.

Attachments 1

Filename
W41126

Work Orders