DSI WebApp

W41153 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

04/18/2024, 05:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6009: TTA, LLC - Service Contract (05/01/23 - 04/30/24)

Rates:

TTA, LLC - Service Contract (05/01/23 - 04/30/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Restore 3CX Call Flow Settings

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Restore TTA main number call flow to route unanswered calls to voicemail box. DSI set unanswered calls to route to Vanessa's extension during the time TTA was short staffed.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Restore TTA main number call flow to route unanswered calls to voicemail box. DSI set unanswered calls to route to Vanessa's extension during the time TTA was short staffed.	Kevin Hsueh	04/18/2024 05:00 pm	04/18/2024 05:17 pm	00:17

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
04/18/2024 05:08 pm	Created workorder.	Kevin H.
04/18/2024 05:08 pm	Assigned: Kevin Hsueh	Kevin H.
04/18/2024 05:08 pm	Updated status to Scheduled	Kevin H.
04/18/2024 05:12 pm	Check-in 04/18/2024 05:00 pm	Kevin H.
04/18/2024 05:17 pm	Updated status to Service Completed	Kevin H.
04/18/2024 05:17 pm	Work Order Tasks Added	Kevin H.
04/18/2024 05:17 pm	Check-out 04/18/2024 05:17 pm	Kevin H.
04/18/2024 05:20 pm	Work Completed not Explained to Customer Reason:	Kevin H.
04/18/2024 05:20 pm	Service Completed	Kevin H.
04/18/2024 05:20 pm	Updated status to Pending Approval	Kevin H.
04/18/2024 05:20 pm	No Signature: Remote Support	Kevin H.
04/19/2024 12:56 pm	Approved.	Chu H.
04/19/2024 12:56 pm	Updated status to Submitted for Invoicing	Chu H.
04/22/2024 09:09 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41153

Work Orders