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W41327   Closed

07/09/2024, 09:00 am   
Onsite
Normal
YANG.2001: Dr. Robert Yang Office - Lenovo Server Project 2024
Dr. Robert Yang Office - Lenovo Server Project 2024 [TOTAL ANNUAL HOURS: 2]
2
0
Kevin Hsueh
No

Work Requested

New Server Project
Work Requested by: Tae Keun Lee

Items Dropped Off 0

Item Serial Number Notes

Work Completed 2

Summary of Tasks

Install Sidexis XG (Xray software) on new APPSRV. Perform migration of Sidexis XG data from old SIRONA Server to new APPSRV. Create MS SQL Express settings. Migrate SQL Express database from old SIRONA Server to new APPSRV. Confirmed Xray data displays properly on new APPSRV. Proceed with reconfiguring workstation Sidexis XG clients to point to new APPSRV for database. Complete Sidexis XG Client reconfiguration on all 9 Exam room workstation. User reported issue with USB XRay Sensors. error stated sensor correction file is missing or corrupted. Research error and proceed to reinstall sensor correction file through Sidexis XG Manager. Confirmed with Rose (Yang Staff) that sensors are working after correction file reinstall. Troubleshoot Galileos CT Scanner. Unable to get Galileos CT Scanner to communicate with client Sidexis XG. TK from Yang Clinic advised he will contact vendor support to setup a conference call to troubleshoot.
Work Completed Technician Check-in Check-out Actual Hrs
1 Install Sidexis XG (Xray software) on new APPSRV. Perform migration of Sidexis XG data from old SIRONA Server to new APPSRV. Create MS SQL Express settings. Migrate SQL Express database from old SIRONA Server to new APPSRV. Confirmed Xray data displays properly on new APPSRV. Proceed with reconfiguring workstation Sidexis XG clients to point to new APPSRV for database. Kevin Hsueh
07/09/2024 09:00 am 07/09/2024 12:30 pm 03:30
2 Complete Sidexis XG Client reconfiguration on all 9 Exam room workstation. User reported issue with USB XRay Sensors. error stated sensor correction file is missing or corrupted. Research error and proceed to reinstall sensor correction file through Sidexis XG Manager. Confirmed with Rose (Yang Staff) that sensors are working after correction file reinstall. Troubleshoot Galileos CT Scanner. Unable to get Galileos CT Scanner to communicate with client Sidexis XG. TK from Yang Clinic advised he will contact vendor support to setup a conference call to troubleshoot. Kevin Hsueh
07/09/2024 01:00 pm 07/09/2024 06:00 pm 05:00

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 21

Date/Time Comment Tech
07/09/2024 08:40 am Created workorder. Kevin H.
07/09/2024 08:40 am Assigned: Kevin Hsueh Kevin H.
07/09/2024 08:40 am Updated status to Scheduled Kevin H.
07/09/2024 09:02 am Check-in 07/09/2024 09:00 am Kevin H.
07/09/2024 09:04 am Arrived 07/09/2024 09:03 am Kevin H.
07/10/2024 10:08 am Updated status to Service Completed Kevin H.
07/10/2024 10:08 am Work Order Tasks Added Kevin H.
07/10/2024 10:08 am Check-out 07/09/2024 12:30 pm Kevin H.
07/10/2024 10:10 am Updated Estimated Service Time (hrs) to Kevin H.
07/10/2024 10:10 am Updated status to In Progress Kevin H.
07/10/2024 10:10 am Modified workorder. Kevin H.
07/10/2024 10:11 am Check-in 07/09/2024 01:00 pm Kevin H.
07/10/2024 10:15 am Updated status to Service Completed Kevin H.
07/10/2024 10:15 am Work Order Tasks Added Kevin H.
07/10/2024 10:15 am Check-out 07/09/2024 06:00 pm Kevin H.
07/10/2024 10:20 am Service Completed Kevin H.
07/10/2024 10:20 am Updated status to Pending Approval Kevin H.
07/10/2024 10:20 am No Signature: Project Kevin H.
07/12/2024 05:42 pm Approved. Chu H.
07/12/2024 05:42 pm Updated status to Submitted for Invoicing Chu H.
07/15/2024 09:02 am Updated status to Closed Jessica L.

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W41327