DSI WebApp

W41334 Closed

Customer/Point of Contact:

Micronesia Benefits Administrators
Ed Arriola (1-670-789-5420)

Scheduled Date/Time:

07/10/2024, 08:30 am

Service Type:

Inhouse

Charge Type:

Normal

Charge Code:

MBA0.4001: Micronesia Benefit Administrators - Hosted Exchange Setup

Rates:

Micronesia Benefit Administrators - Hosted Exchange Setup [TOTAL ANNUAL HOURS: 10]

Remaining Hours:

10

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot MS Office 365 issues and Hosted Exchange Issues

Work Requested by: Ed Arriola

Items Dropped Off 1

	Item	Serial Number	Notes
1	HP Laptop 15-DY2005TG	5CD215DBTK

Work Completed 1

Summary of Tasks

Mike's laptop MS Office 365 kept reverting to old MS 365 subscription. Logout of old MS 365 subscription and removed from saved credentials. Activate with Mike@micronesiaben.onmicrosoft.com and confirmed MS 365 is activated. Noted that Mike's personal OneDrive was throwing messages that it is running out of disk space. Advised Ed Arriola at MBA and cleaned up some temp files to free up space.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Mike's laptop MS Office 365 kept reverting to old MS 365 subscription. Logout of old MS 365 subscription and removed from saved credentials. Activate with Mike@micronesiaben.onmicrosoft.com and confirmed MS 365 is activated. Noted that Mike's personal OneDrive was throwing messages that it is running out of disk space. Advised Ed Arriola at MBA and cleaned up some temp files to free up space.	Kevin Hsueh	07/10/2024 08:30 am	07/10/2024 09:30 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
07/10/2024 10:24 am	Created workorder.	Kevin H.
07/10/2024 10:24 am	Assigned: Kevin Hsueh	Kevin H.
07/10/2024 10:24 am	Updated status to Scheduled	Kevin H.
07/10/2024 10:24 am	Added customer equipment.	Kevin H.
07/10/2024 10:35 am	Check-in 07/10/2024 08:30 am	Kevin H.
07/10/2024 10:37 am	Updated status to Service Completed	Kevin H.
07/10/2024 10:37 am	Work Order Tasks Added	Kevin H.
07/10/2024 10:37 am	Check-out 07/10/2024 09:30 am	Kevin H.
07/10/2024 10:40 am	Service Completed	Kevin H.
07/10/2024 10:40 am	Updated status to Pending Approval	Kevin H.
07/10/2024 10:40 am	Signature for Later: Project	Kevin H.
07/11/2024 12:04 pm	Approved.	Chu H.
07/11/2024 12:04 pm	Updated status to Submitted for Invoicing	Chu H.
07/11/2024 02:54 pm	Updated status to Closed	Jessica L.
07/12/2024 10:30 am	Approved.	.
07/12/2024 10:30 am	Updated status to Submitted for Invoicing	.
07/12/2024 02:33 pm	Updated status to Closed	Jessica L.

Attachments 2

Filename
Items Received 01/01/1970 10:00 am
W41334

Work Orders