DSI WebApp

W41388 Invoiced

Customer/Point of Contact:

Onward Mangilao Guam, Inc.
Valerie Camacho

Scheduled Date/Time:

08/06/2024, 02:30 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032244

Work Requested

Troubleshoot 3CX Phone System. Per Valerie, no inbound or outbound calls.

Work Requested by: Valerie Camacho

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Check 3CX Phone System and confirmed Patton Gateway is up and registered. Check Patton Gateway and noted GTA PRI connection shows live. reboot Patton Gateway to resync with GTA PRI. inbound and outbound calls are back up and operational after Patton Gateway reboot. Issue is GTA PRI lost sync and required the Patton Gateway to resync. Correct 3CX Phone System host server DNS settings. Confirmed 3CX Phone System shows activated after correcting DNS settings.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Check 3CX Phone System and confirmed Patton Gateway is up and registered. Check Patton Gateway and noted GTA PRI connection shows live. reboot Patton Gateway to resync with GTA PRI. inbound and outbound calls are back up and operational after Patton Gateway reboot. Issue is GTA PRI lost sync and required the Patton Gateway to resync. Correct 3CX Phone System host server DNS settings. Confirmed 3CX Phone System shows activated after correcting DNS settings.	Kevin Hsueh	08/06/2024 02:30 pm	08/06/2024 03:05 pm	00:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/06/2024 03:00 pm	Created workorder.	Kevin H.
08/06/2024 03:00 pm	Assigned: Kevin Hsueh	Kevin H.
08/06/2024 03:00 pm	Updated status to Scheduled	Kevin H.
08/06/2024 03:02 pm	Check-in 08/06/2024 02:30 pm	Kevin H.
08/06/2024 03:04 pm	Updated status to Service Completed	Kevin H.
08/06/2024 03:04 pm	Work Order Tasks Added	Kevin H.
08/06/2024 03:04 pm	Check-out 08/06/2024 03:05 pm	Kevin H.
08/06/2024 03:13 pm	Service Completed	Kevin H.
08/06/2024 03:13 pm	Updated status to Pending Approval	Kevin H.
08/06/2024 03:13 pm	No Signature: Remote Support: Valerie Camacho	Kevin H.
08/06/2024 04:43 pm	Approved.	Chu H.
08/06/2024 04:43 pm	Updated status to Submitted for Invoicing	Chu H.
08/06/2024 07:54 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41388

Work Orders