DSI WebApp

W41409 Invoiced

Customer/Point of Contact:

Office of the Attorney General
William Zayas

Scheduled Date/Time:

08/16/2024, 08:30 am

Service Type:

Remote

Charge Type:

Normal

Charge Code:

AGAD.3004: Attorney General Admin Div - P246A00509 Exp 09/30/24

Rates:

P246A00509 - Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032260

Work Requested

Troubleshoot 3CX. Per Will Zayas: No inbound or outbound calls.

Work Requested by: William Zayas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Remote support: Login to 3CX Phone System with Will Zayas. Confirmed Patton Gateway is up and registered. Login to Patton Gateway and noted that PRI link status shows: Wait-Alignment. PRI has no signal. Rebooted Patton Gateway and link status still shows Wait-Alignment. GTA PRI is down. Advised Will Zayas that GTA support will need to be contacted to troubleshoot and fix the PRI issue.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Remote support: Login to 3CX Phone System with Will Zayas. Confirmed Patton Gateway is up and registered. Login to Patton Gateway and noted that PRI link status shows: Wait-Alignment. PRI has no signal. Rebooted Patton Gateway and link status still shows Wait-Alignment. GTA PRI is down. Advised Will Zayas that GTA support will need to be contacted to troubleshoot and fix the PRI issue.	Kevin Hsueh	08/16/2024 08:30 am	08/16/2024 08:53 am	00:23

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/16/2024 08:51 am	Created workorder.	Kevin H.
08/16/2024 08:51 am	Assigned: Kevin Hsueh	Kevin H.
08/16/2024 08:51 am	Updated status to Scheduled	Kevin H.
08/16/2024 08:53 am	Check-in 08/16/2024 08:30 am	Kevin H.
08/16/2024 08:56 am	Updated status to Service Completed	Kevin H.
08/16/2024 08:56 am	Work Order Tasks Added	Kevin H.
08/16/2024 08:56 am	Check-out 08/16/2024 08:53 am	Kevin H.
08/16/2024 08:59 am	Service Completed	Kevin H.
08/16/2024 08:59 am	Updated status to Pending Approval	Kevin H.
08/16/2024 08:59 am	No Signature: Remote Support: Will Zayas	Kevin H.
08/16/2024 01:03 pm	Approved.	Chu H.
08/16/2024 01:03 pm	Updated status to Submitted for Invoicing	Chu H.
08/16/2024 01:20 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41409

Work Orders