DSI WebApp

W41419 Invoiced

Customer/Point of Contact:

Office of the Attorney General
William Zayas

Scheduled Date/Time:

08/23/2024, 02:30 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

AGAD.3004: Attorney General Admin Div - P246A00509 Exp 09/30/24

Rates:

P246A00509 - Standard Service [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Will Zayas

Date Signed:

08/23/2024

Invoice Number:

032270

Work Requested

OAG 3CX Phone System preparation for upgrade from Version 18 to Version 20.

Work Requested by: William Zayas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Setup System Owner Role for William, Lori, and Vince on 3CX. Setup all 3 admin users with 3CX Admin access. Setup 3CX Windows App and show William, Lori, and Vince how to navigate. DSI to perform a training on Tuesday for OAG in preparation for the 3CX Upgrade to V20 on Friday (8/30)

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Setup System Owner Role for William, Lori, and Vince on 3CX. Setup all 3 admin users with 3CX Admin access. Setup 3CX Windows App and show William, Lori, and Vince how to navigate. DSI to perform a training on Tuesday for OAG in preparation for the 3CX Upgrade to V20 on Friday (8/30)	Kevin Hsueh	08/23/2024 03:00 pm	08/23/2024 04:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
08/23/2024 02:06 pm	Created workorder.	Kevin H.
08/23/2024 02:06 pm	Assigned: Kevin Hsueh	Kevin H.
08/23/2024 02:06 pm	Updated status to Scheduled	Kevin H.
08/23/2024 03:15 pm	Check-in 08/23/2024 03:00 pm	Kevin H.
08/23/2024 03:18 pm	Arrived 08/23/2024 03:18 pm	Kevin H.
08/23/2024 03:55 pm	Customer Signature Posted	Kevin H.
08/23/2024 04:23 pm	Updated status to Service Completed	Kevin H.
08/23/2024 04:23 pm	Work Order Tasks Added	Kevin H.
08/23/2024 04:23 pm	Check-out 08/23/2024 04:00 pm	Kevin H.
08/23/2024 04:26 pm	Service Completed	Kevin H.
08/23/2024 04:26 pm	Updated status to Pending Approval	Kevin H.
08/26/2024 10:33 am	Approved.	Chu H.
08/26/2024 10:33 am	Updated status to Submitted for Invoicing	Chu H.
08/26/2024 10:59 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41419

Work Orders