DSI WebApp

W41506 Invoiced

Customer/Point of Contact:

Micronesia Benefits Administrators
Mary Rhodes

Scheduled Date/Time:

10/07/2024, 02:00 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Mary Rhodes

Date Signed:

10/07/2024

Invoice Number:

032356

Work Requested

Troubleshoot Mary@micronesia-benefits.com configuration on laptop and mobile phone

Work Requested by: Mary Rhodes

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Mary advised she is unable to see "Show IMAP" view setting to view emails previously exported from Gmail and imported to Exchange. Show Mary that the mail folder needs to be selected first before "Show IMAP" can be seen. Set "Show IMAP" on all mail folders in mary@micronesia-benefits.com on her Outlook Client on her laptop. Setup Mary@micronesia-benefits.com account on Outlook Client on her iPhone.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Mary advised she is unable to see "Show IMAP" view setting to view emails previously exported from Gmail and imported to Exchange. Show Mary that the mail folder needs to be selected first before "Show IMAP" can be seen. Set "Show IMAP" on all mail folders in mary@micronesia-benefits.com on her Outlook Client on her laptop. Setup Mary@micronesia-benefits.com account on Outlook Client on her iPhone.	Kevin Hsueh	10/07/2024 02:00 pm	10/07/2024 03:00 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
10/07/2024 02:25 pm	Created workorder.	Kevin H.
10/07/2024 02:25 pm	Assigned: Kevin Hsueh	Kevin H.
10/07/2024 02:25 pm	Updated status to Scheduled	Kevin H.
10/07/2024 02:49 pm	Check-in 10/07/2024 02:00 pm	Kevin H.
10/07/2024 02:52 pm	Customer Signature Posted	Kevin H.
10/07/2024 03:09 pm	Updated status to Service Completed	Kevin H.
10/07/2024 03:09 pm	Work Order Tasks Added	Kevin H.
10/07/2024 03:09 pm	Check-out 10/07/2024 03:00 pm	Kevin H.
10/07/2024 03:11 pm	Service Completed	Kevin H.
10/07/2024 03:11 pm	Updated status to Pending Approval	Kevin H.
10/07/2024 04:46 pm	Approved.	Chu H.
10/07/2024 04:46 pm	Updated status to Submitted for Invoicing	Chu H.
10/07/2024 04:57 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41506

Work Orders