DSI WebApp

W41530 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

10/21/2024, 02:00 pm

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6010: TTA, LLC - Service Contract (05/01/24 - 04/30/25)

Rates:

TTA, LLC - Service Contract (05/01/24 - 04/30/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Vanessa Pinkney

Date Signed:

10/21/2024

Work Requested

Troubleshoot Joephet's 3CX Extension/IP Phone

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 2

Summary of Tasks

Troubleshoot Joephet's IP Phone. Extension lost registration. Reprovision IP Phone and confirmed extension is registered. Export 3CX logs and DSI will create a ticket with 3CX to investigate further.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Joephet's IP Phone. Extension lost registration. Reprovision IP Phone and confirmed extension is registered. Export 3CX logs and DSI will create a ticket with 3CX to investigate further.	Kevin Hsueh	10/21/2024 02:02 pm	10/21/2024 02:40 pm	00:38
	2	Check-in	Kevin Hsueh	10/21/2024 02:02 pm

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/21/2024 11:52 am	Created workorder.	Kevin H.
10/21/2024 11:52 am	Assigned: Kevin Hsueh	Kevin H.
10/21/2024 11:52 am	Updated status to Scheduled	Kevin H.
10/21/2024 02:02 pm	Check-in 10/21/2024 02:02 pm	Kevin H.
10/21/2024 02:02 pm	Check-in 10/21/2024 02:02 pm	Kevin H.
10/21/2024 02:21 pm	Customer Signature Posted	Kevin H.
10/21/2024 02:41 pm	Updated status to Service Completed	Kevin H.
10/21/2024 02:41 pm	Work Order Tasks Added	Kevin H.
10/21/2024 02:41 pm	Check-out 10/21/2024 02:40 pm	Kevin H.
10/21/2024 02:43 pm	Service Completed	Kevin H.
10/21/2024 02:43 pm	Updated status to Pending Approval	Kevin H.
10/22/2024 09:09 am	Approved.	Chu H.
10/22/2024 09:09 am	Updated status to Submitted for Invoicing	Chu H.
10/22/2024 09:20 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41530

Work Orders