DSI WebApp

W41572 Invoiced

Customer/Point of Contact:

No Ka Oi
Elisa Loyola

Scheduled Date/Time:

11/13/2024, 03:00 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4069: Standard Service Hour 2024

Rates:

Standard Service Hour Rate 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032413

Work Requested

Arcserve Shadowprotect backup fail

Work Requested by: Elisa Loyola

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

backup issue due to conflict between new update of SentinelOne and ArcServe ShadowProtect. As recommended by ArcServe support to reattach driver at startup.backup issue due to conflict between new update of SentinelOne and ArcServe ShadowProtect. As recommended by ArcServe support to reattach driver at startup.backup issue due to conflict between new update of SentinelOne and ArcServe ShadowProtect. As recommended by ArcServe support to reattach driver at startup.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	backup issue due to conflict between new update of SentinelOne and ArcServe ShadowProtect. As recommended by ArcServe support to reattach driver at startup.	Chu Hsieh	11/13/2024 03:00 pm	11/13/2024 03:39 pm	00:39

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 22

Date/Time	Comment	Tech
11/13/2024 03:37 pm	Created workorder.	Chu H.
11/13/2024 03:37 pm	Assigned: Chu Hsieh	Chu H.
11/13/2024 03:37 pm	Updated status to Scheduled	Chu H.
11/13/2024 03:38 pm	Check-in 11/13/2024 03:00 pm	Chu H.
11/13/2024 03:40 pm	Updated status to Service Completed	Chu H.
11/13/2024 03:40 pm	Work Order Tasks Added	Chu H.
11/13/2024 03:40 pm	Check-out 11/13/2024 03:39 pm	Chu H.
11/13/2024 03:41 pm	Updated status to Service Completed	Chu H.
11/13/2024 03:41 pm	Work Order Tasks Added	Chu H.
11/13/2024 03:41 pm	Check-out 11/13/2024 03:39 pm	Chu H.
11/13/2024 03:41 pm	Updated status to Service Completed	Chu H.
11/13/2024 03:41 pm	Work Order Tasks Added	Chu H.
11/13/2024 03:41 pm	Check-out 11/13/2024 03:39 pm	Chu H.
11/13/2024 03:45 pm	Service Completed	Chu H.
11/13/2024 03:45 pm	Updated status to Pending Approval	Chu H.
11/13/2024 03:45 pm	No Signature: remote support	Chu H.
11/13/2024 03:46 pm	Approved.	Chu H.
11/13/2024 03:46 pm	Updated status to Submitted for Invoicing	Chu H.
11/13/2024 03:57 pm	Updated status to Closed	Jessica L.
11/13/2024 03:57 pm	Updated status to Invoiced	Jessica L.
11/13/2024 03:58 pm	Updated status to Invoiced	Jessica L.
11/13/2024 03:58 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41572

Work Orders