DSI WebApp

Customer/Point of Contact:

Robert J. Yang D.M.D., P.C.
Tae Keun Lee (+16716478702)

Scheduled Date/Time:

11/13/2024, 03:30 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4072: Warranty Service 2024

Rates:

Warranty Support 2024 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot Arcserve Shadowprotect known failure issue

Work Requested by: Tae Keun Lee

	Item	Serial Number	Notes

DSI received word from Arcserve of a known Shadowprotect failure issue. Follow KB Article and perform required remediation actions.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	DSI received word from Arcserve of a known Shadowprotect failure issue. Follow KB Article and perform required remediation actions.	Kevin Hsueh	11/13/2024 03:30 pm	11/13/2024 04:30 pm	01:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
11/13/2024 04:55 pm	Created workorder.	Kevin H.
11/13/2024 04:55 pm	Assigned: Kevin Hsueh	Kevin H.
11/13/2024 04:55 pm	Updated status to Scheduled	Kevin H.
11/13/2024 04:57 pm	Check-in 11/13/2024 03:30 pm	Kevin H.
11/13/2024 04:58 pm	Updated status to Service Completed	Kevin H.
11/13/2024 04:58 pm	Work Order Tasks Added	Kevin H.
11/13/2024 04:58 pm	Check-out 11/13/2024 04:30 pm	Kevin H.
11/13/2024 05:00 pm	Service Completed	Kevin H.
11/13/2024 05:00 pm	Updated status to Pending Approval	Kevin H.
11/13/2024 05:00 pm	No Signature: Remote Support	Kevin H.
11/14/2024 03:15 pm	Approved.	Chu H.
11/14/2024 03:15 pm	Updated status to Submitted for Invoicing	Chu H.
11/14/2024 04:16 pm	Updated status to Closed	Jessica L.
11/14/2024 04:16 pm	Updated status to Closed	Jessica L.

Filename
W41575