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W41662 Closed

Customer/Point of Contact:

Island Medical Staff and Billing
Carolyn Mafnas (671-646-3855 ext 105)

Scheduled Date/Time:

01/13/2025, 09:30 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

GMPL.6003: Guam Medical Plaza - Service Contract (03/01/24 - 02/28/25)

Rates:

Guam Medical Plaza - Service Contract (03/01/24 - 02/28/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jeriah Santos

Date Signed:

01/13/2025

Work Requested

Troubleshoot Dr. Silan's Office access to EMR software

Work Requested by: Carolyn Mafnas

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Troubleshoot Dr. Silan's Clinic access to EMR Software (AdvancedMD). Server connection error 400 encountered. Tested AdvancedMD portal access on a known good laptop using Dr. Silan's Clinic network connection. Same error. Test access using a known good VPN service using VPN connection out of Los Angeles and same error occurs. AdvancedMD may be blocking Dr. Silan's WAN IP Address or only allows access from certain WAN IP addresses. Advised Colin and provided Colin Dr. Silan's clinic WAN IP: 114.142.208.4

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot Dr. Silan's Clinic access to EMR Software (AdvancedMD). Server connection error 400 encountered. Tested AdvancedMD portal access on a known good laptop using Dr. Silan's Clinic network connection. Same error. Test access using a known good VPN service using VPN connection out of Los Angeles and same error occurs. AdvancedMD may be blocking Dr. Silan's WAN IP Address or only allows access from certain WAN IP addresses. Advised Colin and provided Colin Dr. Silan's clinic WAN IP: 114.142.208.4	Kevin Hsueh	01/13/2025 09:02 am	01/13/2025 09:40 am	00:38

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 17

Date/Time	Comment	Tech
01/13/2025 01:36 pm	Updated status to Closed	Jessica L.
01/13/2025 11:27 am	Updated status to Submitted for Invoicing	Chu H.
01/13/2025 11:27 am	Approved.	Chu H.
01/13/2025 11:01 am	Modified workorder.	Jessica L.
01/13/2025 11:01 am	Rates modified to Guam Medical Plaza - Service Contract (03/01/24 - 02/28/25): $0.00	Jessica L.
01/13/2025 11:01 am	Updated Estimated Service Time (hrs) to	Jessica L.
01/13/2025 09:44 am	Updated status to Pending Approval	Kevin H.
01/13/2025 09:44 am	Service Completed	Kevin H.
01/13/2025 09:42 am	Check-out 01/13/2025 09:40 am	Kevin H.
01/13/2025 09:42 am	Work Order Tasks Added	Kevin H.
01/13/2025 09:42 am	Updated status to Service Completed	Kevin H.
01/13/2025 09:14 am	Customer Signature Posted	Kevin H.
01/13/2025 09:03 am	Arrived 01/13/2025 09:02 am	Kevin H.
01/13/2025 09:02 am	Check-in 01/13/2025 09:02 am	Kevin H.
01/13/2025 08:13 am	Updated status to Scheduled	Kevin H.
01/13/2025 08:13 am	Assigned: Kevin Hsueh	Kevin H.
01/13/2025 08:13 am	Created workorder.	Kevin H.

Attachments 1

Filename
W41662

Work Orders