DSI WebApp

W41701 Invoiced

Customer/Point of Contact:

MedPharm
Jeremy Castillo

Scheduled Date/Time:

02/04/2025, 04:00 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032559

Work Requested

Troubleshoot 3CX. Per Jeremey, Calls from Docomo SIP Trunk not routing through.

Work Requested by: Jeremy Castillo

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Jeremey reported calls from Docomo SIP Trunk is not routing to 3CX properly. Check call log and see the call come in but status shows "Route Busy". Noted CID was being provided as anonymous. MedPharm 3CX had a CID rule to block anonymous caller ID. Remove CID rule and perform test call successfully. Spoke to Jeremey and confirmed we will temporarily keep the CID rule to block anonymous callers removed. Advised Jeremey that Docomo needs to check why they are providing anonymous caller ID. Per call logs: Caller ID was transmitting properly on Jan 31. Caller ID being transmitted as anonymous on Feb 3.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Jeremey reported calls from Docomo SIP Trunk is not routing to 3CX properly. Check call log and see the call come in but status shows "Route Busy". Noted CID was being provided as anonymous. MedPharm 3CX had a CID rule to block anonymous caller ID. Remove CID rule and perform test call successfully. Spoke to Jeremey and confirmed we will temporarily keep the CID rule to block anonymous callers removed. Advised Jeremey that Docomo needs to check why they are providing anonymous caller ID. Per call logs: Caller ID was transmitting properly on Jan 31. Caller ID being transmitted as anonymous on Feb 3.	Kevin Hsueh	02/04/2025 04:00 pm	02/04/2025 04:56 pm	00:56

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
02/04/2025 04:51 pm	Created workorder.	Kevin H.
02/04/2025 04:51 pm	Assigned: Kevin Hsueh	Kevin H.
02/04/2025 04:51 pm	Updated status to Scheduled	Kevin H.
02/04/2025 04:55 pm	Check-in 02/04/2025 04:00 pm	Kevin H.
02/04/2025 04:59 pm	Updated status to Service Completed	Kevin H.
02/04/2025 04:59 pm	Work Order Tasks Added	Kevin H.
02/04/2025 04:59 pm	Check-out 02/04/2025 04:56 pm	Kevin H.
02/04/2025 05:05 pm	Service Completed	Kevin H.
02/04/2025 05:05 pm	Updated status to Pending Approval	Kevin H.
02/04/2025 05:05 pm	No Signature: Remote Support: Jeremey Castillo	Kevin H.
02/04/2025 06:00 pm	Approved.	Chu H.
02/04/2025 06:00 pm	Updated status to Submitted for Invoicing	Chu H.
02/05/2025 01:46 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41701

Work Orders