DSI WebApp

W41748 Invoiced

Customer/Point of Contact:

Ace Auto Glass, Inc. (Guam)
Becky Quintanilla

Scheduled Date/Time:

02/26/2025, 10:42 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4076: Emergency Response 2025

Rates:

Emergency Response Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Becky Quintanilla

Date Signed:

02/26/2025

Invoice Number:

032599

Work Requested

Emergency Service: Troubleshoot network. No internet.

Work Requested by: Becky Quintanilla

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

No internet. Per Becky, GTA was contacted previously and GTA advised no issue on their side. GTA Comtrend Modem internet LED off. Internet not syncing on Modem. Reboot modem and same issue. Call GTA to advise issue is not Ace Auto Glass network equipment and that GTA's modem has no internet. GTA now says they see a line issue and will need to send a tech. Issue is with GTA's line or modem.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	No internet. Per Becky, GTA was contacted previously and GTA advised no issue on their side. GTA Comtrend Modem internet LED off. Internet not syncing on Modem. Reboot modem and same issue. Call GTA to advise issue is not Ace Auto Glass network equipment and that GTA's modem has no internet. GTA now says they see a line issue and will need to send a tech. Issue is with GTA's line or modem.	Kevin Hsueh	02/26/2025 10:52 am	02/26/2025 11:25 am	00:33

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 21

Date/Time	Comment	Tech
02/26/2025 10:42 am	Created workorder.	Kevin H.
02/26/2025 10:42 am	Assigned: Kevin Hsueh	Kevin H.
02/26/2025 10:42 am	Updated status to Scheduled	Kevin H.
02/26/2025 10:52 am	Check-in 02/26/2025 10:52 am	Kevin H.
02/26/2025 10:59 am	Arrived 02/26/2025 10:59 am	Kevin H.
02/26/2025 11:20 am	Updated Estimated Service Time (hrs) to	Kevin H.
02/26/2025 11:20 am	Rates modified to Standard Service Hour Rate 2025: $150.00	Kevin H.
02/26/2025 11:20 am	Charge Type modified to Normal	Kevin H.
02/26/2025 11:20 am	Modified workorder.	Kevin H.
02/26/2025 11:23 am	Customer Signature Posted	Kevin H.
02/26/2025 11:27 am	Updated status to Service Completed	Kevin H.
02/26/2025 11:27 am	Work Order Tasks Added	Kevin H.
02/26/2025 11:27 am	Check-out 02/26/2025 11:25 am	Kevin H.
02/26/2025 11:29 am	Service Completed	Kevin H.
02/26/2025 11:29 am	Updated status to Pending Approval	Kevin H.
02/26/2025 02:00 pm	Updated Estimated Service Time (hrs) to	Jessica L.
02/26/2025 02:00 pm	Rates modified to Emergency Response Rate 2025: $300.00	Jessica L.
02/26/2025 02:00 pm	Modified workorder.	Jessica L.
02/26/2025 02:07 pm	Approved.	Chu H.
02/26/2025 02:07 pm	Updated status to Submitted for Invoicing	Chu H.
02/26/2025 02:13 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W41748

Work Orders