DSI WebApp

W41956 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

06/09/2025, 04:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6010: TTA, LLC - Service Contract (05/01/24 - 04/30/25)

Rates:

TTA, LLC - Service Contract (05/01/24 - 04/30/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Vanessa reported 3CX inbound and outbound calls down.

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Login to check 3CX Phone System. 3CX Phone System is up, internal calls working, and Gateway shows registered. Login to Gateway and noted Link state of PRI circuit shows "Wait-Alignment". GTA PRI is down. Advised Vanessa that GTA tech support will need to be contacted.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Login to check 3CX Phone System. 3CX Phone System is up, internal calls working, and Gateway shows registered. Login to Gateway and noted Link state of PRI circuit shows "Wait-Alignment". GTA PRI is down. Advised Vanessa that GTA tech support will need to be contacted.	Kevin Hsueh	06/09/2025 04:30 pm	06/09/2025 05:05 pm	00:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
06/10/2025 08:50 am	Created workorder.	Kevin H.
06/10/2025 08:50 am	Assigned: Kevin Hsueh	Kevin H.
06/10/2025 08:50 am	Updated status to Scheduled	Kevin H.
06/10/2025 08:55 am	Check-in 06/09/2025 04:30 pm	Kevin H.
06/10/2025 08:57 am	Updated status to Service Completed	Kevin H.
06/10/2025 08:57 am	Work Order Tasks Added	Kevin H.
06/10/2025 08:57 am	Check-out 06/09/2025 05:05 pm	Kevin H.
06/10/2025 08:59 am	Service Completed	Kevin H.
06/10/2025 08:59 am	Updated status to Pending Approval	Kevin H.
06/10/2025 08:59 am	No Signature: Remote Support	Kevin H.
06/11/2025 10:01 pm	Approved.	Chu H.
06/11/2025 10:01 pm	Updated status to Submitted for Invoicing	Chu H.
06/16/2025 09:26 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W41956

Work Orders