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W42043   Closed

07/22/2025, 11:00 am   
Onsite
Service Contract
TTA0.6010: TTA, LLC - Service Contract (05/01/24 - 04/30/25)
TTA, LLC - Service Contract (05/01/24 - 04/30/25) [TOTAL ANNUAL HOURS: 2]
2
2
Chu Hsieh
Yes
Vanessa Pinkney
07/22/2025

Work Requested

Vanessa reported no internet access
Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

GTA comptrend modem shows red LED on internet. Reboot modem. Still no connection. Slow logging into server. Reboot server. Stuck on updating. Was able to access internet after rebooting Sonicwall firewall. Staff will inform me when system is fully done wirh updates.
Work Completed Technician Check-in Check-out Actual Hrs
1 GTA comptrend modem shows red LED on internet. Reboot modem. Still no connection. Slow logging into server. Reboot server. Stuck on updating. Was able to access internet after rebooting Sonicwall firewall. Staff will inform me when system is fully done wirh updates. Chu Hsieh
07/22/2025 10:45 am 07/22/2025 01:15 pm 02:30

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
07/22/2025 11:42 am Created workorder. Chu H.
07/22/2025 11:42 am Assigned: Chu Hsieh Chu H.
07/22/2025 11:42 am Updated status to Scheduled Chu H.
07/22/2025 02:07 pm Check-in 07/22/2025 10:45 am Chu H.
07/22/2025 02:08 pm Arrived 07/22/2025 11:00 am Chu H.
07/22/2025 02:11 pm Updated status to Service Completed Chu H.
07/22/2025 02:11 pm Work Order Tasks Added Chu H.
07/22/2025 02:11 pm Check-out 07/22/2025 01:15 pm Chu H.
07/22/2025 02:18 pm Service Completed Chu H.
07/22/2025 02:18 pm Updated status to Pending Approval Chu H.
07/22/2025 02:20 pm Customer Signature Posted Chu H.
07/23/2025 02:18 pm Approved. Chu H.
07/23/2025 02:18 pm Updated status to Submitted for Invoicing Chu H.
07/23/2025 02:29 pm Updated status to Closed Jessica L.

Attachments 1

Filename
W42043