DSI WebApp

W42043 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

07/22/2025, 11:00 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

TTA0.6010: TTA, LLC - Service Contract (05/01/24 - 04/30/25)

Rates:

TTA, LLC - Service Contract (05/01/24 - 04/30/25) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

Yes

Print Name:

Vanessa Pinkney

Date Signed:

07/22/2025

Work Requested

Vanessa reported no internet access

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

GTA comptrend modem shows red LED on internet. Reboot modem. Still no connection. Slow logging into server. Reboot server. Stuck on updating. Was able to access internet after rebooting Sonicwall firewall. Staff will inform me when system is fully done wirh updates.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	GTA comptrend modem shows red LED on internet. Reboot modem. Still no connection. Slow logging into server. Reboot server. Stuck on updating. Was able to access internet after rebooting Sonicwall firewall. Staff will inform me when system is fully done wirh updates.	Chu Hsieh	07/22/2025 10:45 am	07/22/2025 01:15 pm	02:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
07/22/2025 11:42 am	Created workorder.	Chu H.
07/22/2025 11:42 am	Assigned: Chu Hsieh	Chu H.
07/22/2025 11:42 am	Updated status to Scheduled	Chu H.
07/22/2025 02:07 pm	Check-in 07/22/2025 10:45 am	Chu H.
07/22/2025 02:08 pm	Arrived 07/22/2025 11:00 am	Chu H.
07/22/2025 02:11 pm	Updated status to Service Completed	Chu H.
07/22/2025 02:11 pm	Work Order Tasks Added	Chu H.
07/22/2025 02:11 pm	Check-out 07/22/2025 01:15 pm	Chu H.
07/22/2025 02:18 pm	Service Completed	Chu H.
07/22/2025 02:18 pm	Updated status to Pending Approval	Chu H.
07/22/2025 02:20 pm	Customer Signature Posted	Chu H.
07/23/2025 02:18 pm	Approved.	Chu H.
07/23/2025 02:18 pm	Updated status to Submitted for Invoicing	Chu H.
07/23/2025 02:29 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42043

Work Orders