DSI WebApp

W42049 Invoiced

Customer/Point of Contact:

Kloppenburg
Judy Aguigui

Scheduled Date/Time:

07/23/2025, 02:30 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

DSIG.4074: Standard Service Hour 2025

Rates:

Standard Service Hour Rate 2025 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

032927

Work Requested

Check IP Phone for Extension 208. Per Judy, IP Phone was moved to another desk and now shows no service

Work Requested by: Judy Aguigui

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Per Judy, IP Phone for Extension 208 was relocated to another desk and now the IP Phone shows no service. Login remotely and check IP Phone. Noted that IP Phone was factory reset. Re-provision IP Phone for Extension 208 and confirmed extension shows registered. Contacted Judy to inform of issue and resolution. Judy confirmed IP Phone for Extension 208 is now up.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Per Judy, IP Phone for Extension 208 was relocated to another desk and now the IP Phone shows no service. Login remotely and check IP Phone. Noted that IP Phone was factory reset. Re-provision IP Phone for Extension 208 and confirmed extension shows registered. Contacted Judy to inform of issue and resolution. Judy confirmed IP Phone for Extension 208 is now up.	Kevin Hsueh	07/23/2025 02:30 pm	07/23/2025 03:30 pm	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
07/23/2025 03:47 pm	Created workorder.	Kevin H.
07/23/2025 03:47 pm	Assigned: Kevin Hsueh	Kevin H.
07/23/2025 03:47 pm	Updated status to Scheduled	Kevin H.
07/23/2025 03:50 pm	Check-in 07/23/2025 02:30 pm	Kevin H.
07/23/2025 03:54 pm	Updated status to Service Completed	Kevin H.
07/23/2025 03:54 pm	Work Order Tasks Added	Kevin H.
07/23/2025 03:54 pm	Check-out 07/23/2025 03:30 pm	Kevin H.
07/23/2025 03:57 pm	Service Completed	Kevin H.
07/23/2025 03:57 pm	Updated status to Pending Approval	Kevin H.
07/23/2025 03:57 pm	No Signature: Remote Support	Kevin H.
07/23/2025 04:38 pm	Approved.	Chu H.
07/23/2025 04:38 pm	Updated status to Submitted for Invoicing	Chu H.
07/23/2025 04:52 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42049

Work Orders