DSI WebApp

W42287 Closed

Customer/Point of Contact:

Marianas Energy Company
Geri B. Santos ((671) 477-3060 Ext. 211)

Scheduled Date/Time:

10/23/2025, 02:00 pm

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

MECO.5004: Marianas Energy Co - ActivPanel LX 86in Warranty

Rates:

Marianas Energy Co - ActivPanel LX 86in Warranty [TOTAL ANNUAL HOURS: 1]

Remaining Hours:

1

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Alahas Pereda

Customer Signature:

Yes

Print Name:

Josie Camacho

Date Signed:

10/23/2025

Work Requested

Troubleshoot Microsoft Teams and Zoom installed on OPS-A connected to the ActivPanel LX - 86".

Work Requested by: Geri B. Santos

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Checked the panel and Teams does not display the Webcam after various troubleshooting: 1. Updated Panel/OPS firmware to latest 2.2.1.10 2. Reinstall Teams and set all required permission to access the webcam. 3. Teams still does not display the webcam. Zoom displays the webcam. 4. Tested webcam using a known good laptop and webcam is fine. 5. Tested the webcam on Android Camera App ok. DSI to send this to Promethean support for further troubleshooting advise

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Checked the panel and Teams does not display the Webcam after various troubleshooting: 1. Updated Panel/OPS firmware to latest 2.2.1.10 2. Reinstall Teams and set all required permission to access the webcam. 3. Teams still does not display the webcam. Zoom displays the webcam. 4. Tested webcam using a known good laptop and webcam is fine. 5. Tested the webcam on Android Camera App ok. DSI to send this to Promethean support for further troubleshooting advise	Kevin Hsueh	10/23/2025 01:35 pm	10/23/2025 03:12 pm	01:37

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
10/23/2025 11:11 am	Created workorder.	Alahas P.
10/23/2025 11:11 am	Assigned: Kevin Hsueh	Alahas P.
10/23/2025 11:11 am	Updated status to Scheduled	Alahas P.
10/23/2025 01:36 pm	Check-in 10/23/2025 01:35 pm	Kevin H.
10/23/2025 01:55 pm	Arrived 10/23/2025 01:54 pm	Kevin H.
10/23/2025 03:04 pm	Customer Signature Posted	Kevin H.
10/23/2025 03:13 pm	Updated status to Service Completed	Kevin H.
10/23/2025 03:13 pm	Work Order Tasks Added	Kevin H.
10/23/2025 03:13 pm	Check-out 10/23/2025 03:12 pm	Kevin H.
10/23/2025 03:16 pm	Service Completed	Kevin H.
10/23/2025 03:16 pm	Updated status to Pending Approval	Kevin H.
10/23/2025 03:40 pm	Approved.	Chu H.
10/23/2025 03:40 pm	Updated status to Submitted for Invoicing	Chu H.
10/23/2025 04:30 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42287

Work Orders