DSI WebApp

W42307 Closed

Customer/Point of Contact:

Office of the Attorney General
Lorino Osalla

Scheduled Date/Time:

11/03/2025, 11:00 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

AGAD.3005: Attorney General Office - 3CX Server Upgrade and Bridge

Rates:

Attorney General Office - 3CX Server Upgrade and Bridge [TOTAL ANNUAL HOURS: 4]

Remaining Hours:

3

Est. Service Time (hrs):

3

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lorino Osalla

Date Signed:

11/03/2025

Work Requested

Upgrade OAG Admin 3CX to Version 20

Work Requested by: Lorino Osalla

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Upgrade OAG Admin 3CX Phone System from version 18 to version 20. Perform test inbound and outbound calls successfully after version 20 upgrade.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Upgrade OAG Admin 3CX Phone System from version 18 to version 20. Perform test inbound and outbound calls successfully after version 20 upgrade.	Kevin Hsueh	11/03/2025 10:57 am	11/03/2025 01:32 pm	02:35

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 14

Date/Time	Comment	Tech
11/03/2025 09:40 am	Created workorder.	Kevin H.
11/03/2025 09:40 am	Assigned: Kevin Hsueh	Kevin H.
11/03/2025 09:40 am	Updated status to Scheduled	Kevin H.
11/03/2025 10:58 am	Check-in 11/03/2025 10:57 am	Kevin H.
11/03/2025 10:58 am	Arrived 11/03/2025 10:58 am	Kevin H.
11/03/2025 01:21 pm	Customer Signature Posted	Kevin H.
11/03/2025 01:34 pm	Updated status to Service Completed	Kevin H.
11/03/2025 01:34 pm	Work Order Tasks Added	Kevin H.
11/03/2025 01:34 pm	Check-out 11/03/2025 01:32 pm	Kevin H.
11/03/2025 03:48 pm	Service Completed	Kevin H.
11/03/2025 03:48 pm	Updated status to Pending Approval	Kevin H.
11/05/2025 05:25 pm	Approved.	Chu H.
11/05/2025 05:25 pm	Updated status to Submitted for Invoicing	Chu H.
11/06/2025 10:12 am	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42307

Work Orders