DSI WebApp

W42401 Closed

Customer/Point of Contact:

Thompson, Thompson & Alcantara, P.C.
Vanessa Santos-Pinkney (671-472-2089)

Scheduled Date/Time:

01/13/2026, 10:00 am

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

TTA0.6011: TTA, PC - Service Contract (05/01/25 - 04/30/26)

Rates:

TTA, PC - Service Contract (05/01/25 - 04/30/26) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

3

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Server/Network running slow

Work Requested by: Vanessa Santos-Pinkney

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Vanessa reported Server/Network running slow. Check server and server using 32GB of RAM. Proceeded to reboot server and RAM usage dropped down to 10GB. Advised Vanessa that the current server needs to be replaced based on quotes sent previously. DSI to work with TTA on upgrade options.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Vanessa reported Server/Network running slow. Check server and server using 32GB of RAM. Proceeded to reboot server and RAM usage dropped down to 10GB. Advised Vanessa that the current server needs to be replaced based on quotes sent previously. DSI to work with TTA on upgrade options.	Kevin Hsueh	01/13/2026 10:00 am	01/13/2026 11:00 am	01:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
01/13/2026 11:11 am	Created workorder.	Kevin H.
01/13/2026 11:11 am	Assigned: Kevin Hsueh	Kevin H.
01/13/2026 11:11 am	Updated status to Scheduled	Kevin H.
01/13/2026 12:00 pm	Check-in 01/13/2026 10:00 am	Kevin H.
01/13/2026 12:03 pm	Updated status to Service Completed	Kevin H.
01/13/2026 12:03 pm	Work Order Tasks Added	Kevin H.
01/13/2026 12:03 pm	Check-out 01/13/2026 11:00 am	Kevin H.
01/13/2026 12:07 pm	Service Completed	Kevin H.
01/13/2026 12:07 pm	Updated status to Pending Approval	Kevin H.
01/13/2026 12:07 pm	No Signature: Remote Support	Kevin H.
01/15/2026 03:25 pm	Approved.	Chu H.
01/15/2026 03:25 pm	Updated status to Submitted for Invoicing	Chu H.
01/16/2026 03:16 pm	Updated status to Closed	Jessica L.

Attachments 1

Filename
W42401

Work Orders