- Troubleshooted reported freezing issues Unable to log-in with PIN due to the sign-in limit of 2 hour wait time.
- Logged in successfully. Turned off all power saving and sleep features, performed SFC scan and found corrupted files, also performed a CHKDSK scan and completed successfully.
- Opened Lenovo UEFI diagnostics tool and ran tests, results were all Pass.
- Relogged in to the user and installed Malwarebytes and scanned for threats, nothing was found. Also installed any available windows updates.
- Left the device on an idle state to monitor any crashing issues.
|
|
Work Completed |
Technician |
Check-in |
Check-out |
Actual Hrs |
|
|
1 |
- Troubleshooted reported freezing issues Unable to log-in with PIN due to the sign-in limit of 2 hour wait time.
- Logged in successfully. Turned off all power saving and sleep features, performed SFC scan and found corrupted files, also performed a CHKDSK scan and completed successfully.
- Opened Lenovo UEFI diagnostics tool and ran tests, results were all Pass.
- Relogged in to the user and installed Malwarebytes and scanned for threats, nothing was found. Also installed any available windows updates.
- Left the device on an idle state to monitor any crashing issues. |
Sean Bacani
|
02/17/2026 04:00 pm |
02/17/2026 05:30 pm |
01:30
|
