DSI WebApp

Customer/Point of Contact:

Office of the Attorney General
Lorino Osalla

Scheduled Date/Time:

02/27/2026, 02:30 pm

Service Type:

Remote

Charge Type:

Normal

Charge Code:

AGAD.3005: Attorney General Office - 3CX Server Upgrade and Bridge

Rates:

Attorney General Office - 3CX Server Upgrade and Bridge [TOTAL ANNUAL HOURS: 4]

Remaining Hours:

3

Est. Service Time (hrs):

0

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Troubleshoot 3CX Bridge

Work Requested by: Lorino Osalla

	Item	Serial Number	Notes

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Troubleshoot 3CX Bridge between ADMIN and CSED systems. Bridge not connecting. Noticed firewall checker is failing. Requested Admin and CSED to run the firewall checker after hours and correct any issues found. DSI will work with them again on Monday afternoon to check.	Kevin Hsueh	02/27/2026 02:30 pm	02/27/2026 03:30 pm	01:00

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Date/Time	Comment	Tech
02/27/2026 03:34 pm	Created workorder.	Kevin H.
02/27/2026 03:34 pm	Assigned: Kevin Hsueh	Kevin H.
02/27/2026 03:34 pm	Updated status to Scheduled	Kevin H.
02/27/2026 03:59 pm	Check-in 02/27/2026 02:30 pm	Kevin H.
02/27/2026 04:02 pm	Updated status to In Progress	Kevin H.
02/27/2026 04:02 pm	Check-out 02/27/2026 03:30 pm	Kevin H.
02/27/2026 04:05 pm	Updated Estimated Service Time (hrs) to	Kevin H.
02/27/2026 04:05 pm	Updated status to Service Completed	Kevin H.
02/27/2026 04:05 pm	Modified workorder.	Kevin H.
02/27/2026 04:09 pm	Service Completed	Kevin H.
02/27/2026 04:09 pm	Updated status to Pending Approval	Kevin H.
02/27/2026 04:09 pm	No Signature: Remote Support	Kevin H.
03/01/2026 02:40 pm	Approved.	Chu H.
03/01/2026 02:40 pm	Updated status to Submitted for Invoicing	Chu H.
03/02/2026 05:05 pm	Updated status to Closed	Jessica L.

Filename
W42505