DSI WebApp

W42589 Invoiced

Customer/Point of Contact:

Guam Surveyor, LLC
Mary Joy Sotic (671-637-2042)

Scheduled Date/Time:

04/07/2026, 09:30 am

Service Type:

Onsite

Charge Type:

Normal

Charge Code:

DSIG.4078: Standard Service Hour 2026

Rates:

Standard Service Hour Rate 2026 [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Jan Coronel

Date Signed:

04/07/2026

Invoice Number:

033396

Work Requested

Troubleshoot Caller ID issues when using new GTA Digital Trunk

Work Requested by: Mary Joy Sotic

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

GTA connected new trunk to Grandstream Gateway previously and calls flow properly. However, Caller ID of 671-637-2042 not displaying. Update settings in Grandstream GX410X and perform test outbound call and confirmed caller ID of 671-637-2042 displays properly.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	GTA connected new trunk to Grandstream Gateway previously and calls flow properly. However, Caller ID of 671-637-2042 not displaying. Update settings in Grandstream GX410X and perform test outbound call and confirmed caller ID of 671-637-2042 displays properly.	Kevin Hsueh	04/07/2026 09:30 am	04/07/2026 10:28 am	00:58

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 15

Date/Time	Comment	Tech
04/07/2026 10:21 am	Created workorder.	Kevin H.
04/07/2026 10:21 am	Assigned: Kevin Hsueh	Kevin H.
04/07/2026 10:21 am	Updated status to Scheduled	Kevin H.
04/07/2026 10:25 am	Check-in 04/07/2026 09:30 am	Kevin H.
04/07/2026 10:26 am	Customer Signature Posted	Kevin H.
04/07/2026 10:26 am	Customer Signature Posted	Kevin H.
04/07/2026 10:27 am	Arrived 04/07/2026 09:30 am	Kevin H.
04/07/2026 10:30 am	Updated status to Service Completed	Kevin H.
04/07/2026 10:30 am	Work Order Tasks Added	Kevin H.
04/07/2026 10:30 am	Check-out 04/07/2026 10:28 am	Kevin H.
04/07/2026 10:33 am	Service Completed	Kevin H.
04/07/2026 10:33 am	Updated status to Pending Approval	Kevin H.
04/08/2026 06:36 am	Approved.	Chu H.
04/08/2026 06:36 am	Updated status to Submitted for Invoicing	Chu H.
04/08/2026 05:30 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42589

Work Orders