DSI WebApp

W37729 Closed

Customer/Point of Contact:

Guam Memorial Park
Roxanne Simpkin-Williams (1-671-734-9835)

Scheduled Date/Time:

08/19/2020, 12:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMP0.6009: Guam Memorial Park - Service Contract 2020

Rates:

Guam Memorial Park - Service Contract 2020 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Chu Hsieh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Rick Frank unable to access GMPSRV

Work Requested by: Roxanne Simpkin-Williams

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Issue was with LogMeIn that Rick Frank was trying to login to GMPSRV. Rick was using wrong login credentials. Reset password and was able to access LogMeIn and GMPSRV. Sent Rick detail instruction on how to login properly.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Issue was with LogMeIn that Rick Frank was trying to login to GMPSRV. Rick was using wrong login credentials. Reset password and was able to access LogMeIn and GMPSRV. Sent Rick detail instruction on how to login properly.	Chu Hsieh	08/19/2020 12:30 pm	08/19/2020 02:30 pm	02:00

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/19/2020 05:36 pm	Updated status to Closed	Jessica L.
08/19/2020 02:48 pm	Updated status to Submitted for Invoicing	Chu H.
08/19/2020 02:48 pm	Approved.	Chu H.
08/19/2020 02:47 pm	No Signature: remote support	Chu H.
08/19/2020 02:47 pm	Updated status to Pending Approval	Chu H.
08/19/2020 02:47 pm	Service Completed	Chu H.
08/19/2020 02:45 pm	Check-out 08/19/2020 02:43 pm	Chu H.
08/19/2020 02:45 pm	Work Order Tasks Added	Chu H.
08/19/2020 02:45 pm	Updated status to Service Completed	Chu H.
08/19/2020 02:42 pm	Check-in 08/19/2020 12:30 pm	Chu H.
08/19/2020 02:41 pm	Updated status to Scheduled	Chu H.
08/19/2020 02:41 pm	Assigned: Chu Hsieh	Chu H.
08/19/2020 02:41 pm	Created workorder.	Chu H.

Attachments 1

Filename
W37729

Work Orders