DSI WebApp

W39212 Closed

Customer/Point of Contact:

Guam Memorial Park
Lynn Painter

Scheduled Date/Time:

03/14/2022, 01:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

GMP0.6011: Guam Memorial Park - Service Contract 2022

Rates:

Guam Memorial Park - Service Contract 2022 [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

0

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Work Requested

Troubleshoot Server Backup External HDDs issue.

Work Requested by: Lynn Painter

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Lynn advised she is unable to eject 2 external HDDs used for Server backup. Attempt to remotely connect to GMP Backup PC but unable to. Error message stating computer is not available. Work with Lynn to physically check Backup PC. Noted PC is powered on but no display. PC is frozen. Work with Lynn to force reboot. remote login successful after reboot. ejected 2 external HDDs. Confirmed Lynn connected this week's 2 external HDDs.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	Lynn advised she is unable to eject 2 external HDDs used for Server backup. Attempt to remotely connect to GMP Backup PC but unable to. Error message stating computer is not available. Work with Lynn to physically check Backup PC. Noted PC is powered on but no display. PC is frozen. Work with Lynn to force reboot. remote login successful after reboot. ejected 2 external HDDs. Confirmed Lynn connected this week's 2 external HDDs.	Kevin Hsueh	03/14/2022 01:30 pm	03/14/2022 02:00 pm	00:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
03/15/2022 09:05 am	Updated status to Closed	Jessica L.
03/14/2022 04:51 pm	Updated status to Submitted for Invoicing	Chu H.
03/14/2022 04:51 pm	Approved.	Chu H.
03/14/2022 01:57 pm	No Signature: Remote Support	Kevin H.
03/14/2022 01:57 pm	Updated status to Pending Approval	Kevin H.
03/14/2022 01:57 pm	Service Completed	Kevin H.
03/14/2022 01:56 pm	Check-out 03/14/2022 02:00 pm	Kevin H.
03/14/2022 01:56 pm	Work Order Tasks Added	Kevin H.
03/14/2022 01:56 pm	Updated status to Service Completed	Kevin H.
03/14/2022 01:54 pm	Check-in 03/14/2022 01:30 pm	Kevin H.
03/14/2022 01:53 pm	Updated status to Scheduled	Kevin H.
03/14/2022 01:53 pm	Assigned: Kevin Hsueh	Kevin H.
03/14/2022 01:53 pm	Created workorder.	Kevin H.

Attachments 1

Filename
W39212

Work Orders