DSI WebApp

W42585 Closed

Customer/Point of Contact:

Guam Memorial Park
Lynn Painter

Scheduled Date/Time:

04/06/2026, 08:36 am

Service Type:

Onsite

Charge Type:

Service Contract

Charge Code:

GMP0.6016: Guam Memorial Park - Service Contract (03/01/26 - 02/28/27)

Rates:

Guam Memorial Park - Service Contract (03/01/26 - 02/28/27) [TOTAL MONTHLY HOURS: 4]

Remaining Hours:

3

Est. Service Time (hrs):

2

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

Yes

Print Name:

Lynn Painter

Date Signed:

04/06/2026

Work Requested

Troubleshoot internet. Internet down.

Work Requested by: Lynn Painter

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

No internet. Check VM Server and was powered down. GMP advised they had a power outage all day Thursday. Reboot servers but still no internet. Check SonicWALL and device was powered on but not able to be pinged. Noted SonicWALL was reverted to factory settings. Login and restore settings from backup. SonicWALL rebooted with correct settings. Internet, Emails, Server Share Drives and CSI back up.

		Work Completed	Technician	Check-in	Check-out	Actual Hrs
	1	No internet. Check VM Server and was powered down. GMP advised they had a power outage all day Thursday. Reboot servers but still no internet. Check SonicWALL and device was powered on but not able to be pinged. Noted SonicWALL was reverted to factory settings. Login and restore settings from backup. SonicWALL rebooted with correct settings. Internet, Emails, Server Share Drives and CSI back up.	Kevin Hsueh	04/06/2026 08:49 am	04/06/2026 10:35 am	01:46

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 16

Date/Time	Comment	Tech
04/09/2026 04:20 pm	Updated status to Closed	Jessica L.
04/08/2026 06:45 am	Updated status to Submitted for Invoicing	Chu H.
04/08/2026 06:45 am	Approved.	Chu H.
04/08/2026 06:43 am	Updated status to Submitted for Invoicing	Chu H.
04/08/2026 06:43 am	Approved.	Chu H.
04/06/2026 10:42 am	Updated status to Pending Approval	Kevin H.
04/06/2026 10:42 am	Service Completed	Kevin H.
04/06/2026 10:38 am	Check-out 04/06/2026 10:35 am	Kevin H.
04/06/2026 10:38 am	Work Order Tasks Added	Kevin H.
04/06/2026 10:38 am	Updated status to Service Completed	Kevin H.
04/06/2026 10:30 am	Customer Signature Posted	Kevin H.
04/06/2026 09:10 am	Arrived 04/06/2026 09:10 am	Kevin H.
04/06/2026 08:49 am	Check-in 04/06/2026 08:49 am	Kevin H.
04/06/2026 08:37 am	Updated status to Scheduled	Kevin H.
04/06/2026 08:37 am	Assigned: Kevin Hsueh	Kevin H.
04/06/2026 08:37 am	Created workorder.	Kevin H.

Attachments 1

Filename
W42585

Work Orders