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W41580   Closed

11/18/2024, 02:00 pm   
Onsite
Service Contract
AMBY.6004: Ambyth - Service Contract (08/26/24 - 08/25/25)
Ambyth - Service Contract (08/26/24 - 08/25/25) [TOTAL MONTHLY HOURS: 8]
6
1
Kevin Hsueh
Yes
Eric James
11/18/2024

Work Requested

Troubleshoot Leiana's Macbook printing issues
Work Requested by: Leiana Topasna

Items Dropped Off 0

Item Serial Number Notes

Work Completed 1

Summary of Tasks

Setup Xerox printer on Leiana Macbook. Xerox Accounting Code setting error. Contact Xerox support and was advised their tech will need to perform the setup on Mac. Troubleshoot warehouse network. No DHCP after power glitch. Reboot all network equipment and services were restored. DSI to quote new UPS and Wireless Router.
Work Completed Technician Check-in Check-out Actual Hrs
1 Setup Xerox printer on Leiana Macbook. Xerox Accounting Code setting error. Contact Xerox support and was advised their tech will need to perform the setup on Mac. Troubleshoot warehouse network. No DHCP after power glitch. Reboot all network equipment and services were restored. DSI to quote new UPS and Wireless Router. Kevin Hsueh
11/18/2024 02:00 pm 11/18/2024 02:44 pm 00:44

Parts and Materials 0

Item Serial Number Condition Qty Price Amount
TOTAL ($)   0.00

Comments For Internal Use only. 14

Date/Time Comment Tech
11/18/2024 11:09 am Created workorder. Kevin H.
11/18/2024 11:09 am Assigned: Kevin Hsueh Kevin H.
11/18/2024 11:09 am Updated status to Scheduled Kevin H.
11/18/2024 02:27 pm Check-in 11/18/2024 02:00 pm Kevin H.
11/18/2024 02:27 pm Customer Signature Posted Kevin H.
11/18/2024 02:28 pm Arrived 11/18/2024 02:00 pm Kevin H.
11/18/2024 02:46 pm Updated status to Service Completed Kevin H.
11/18/2024 02:46 pm Work Order Tasks Added Kevin H.
11/18/2024 02:46 pm Check-out 11/18/2024 02:44 pm Kevin H.
11/18/2024 02:47 pm Service Completed Kevin H.
11/18/2024 02:47 pm Updated status to Pending Approval Kevin H.
11/19/2024 10:36 am Approved. Chu H.
11/19/2024 10:36 am Updated status to Submitted for Invoicing Chu H.
11/19/2024 10:43 am Updated status to Closed Jessica L.

Attachments 1

Filename
W41580