DSI WebApp

W40548 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Elizabeth Andon

Scheduled Date/Time:

08/18/2023, 02:00 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6003: Ambyth - Service Contract (08/09/23 - 08/08/24)

Rates:

Ambyth - Service Contract (08/09/23 - 08/08/24) [TOTAL ANNUAL HOURS: 2]

Remaining Hours:

2

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

031509

Work Requested

Troubleshoot Elizabeth Andon's Outlook access issues

Work Requested by: Elizabeth Andon

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

Elizabeth Andon reported she is unable to open Outlook. Check Outlook and confirmed error message stating she has reached the Outlook Max OST size limit of 50GB. Set Outlook to non cached mode. Create a new archive pst file. Advised Elizabeth that she will need to clean up her mailbox and archive needed old emails. Showed Elizabeth how to archive emails in Outlook.

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	Elizabeth Andon reported she is unable to open Outlook. Check Outlook and confirmed error message stating she has reached the Outlook Max OST size limit of 50GB. Set Outlook to non cached mode. Create a new archive pst file. Advised Elizabeth that she will need to clean up her mailbox and archive needed old emails. Showed Elizabeth how to archive emails in Outlook.	Kevin Hsueh	08/18/2023 02:00 pm	08/18/2023 02:49 pm	00:49

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
08/18/2023 02:42 pm	Created workorder.	Kevin H.
08/18/2023 02:42 pm	Assigned: Kevin Hsueh	Kevin H.
08/18/2023 02:42 pm	Updated status to Scheduled	Kevin H.
08/18/2023 02:49 pm	Check-in 08/18/2023 02:00 pm	Kevin H.
08/18/2023 02:51 pm	Updated status to Service Completed	Kevin H.
08/18/2023 02:51 pm	Work Order Tasks Added	Kevin H.
08/18/2023 02:51 pm	Check-out 08/18/2023 02:49 pm	Kevin H.
08/18/2023 03:15 pm	Service Completed	Kevin H.
08/18/2023 03:15 pm	Updated status to Pending Approval	Kevin H.
08/18/2023 03:15 pm	No Signature: Remote Support: Elizabeth Andon Email Request	Kevin H.
08/21/2023 10:42 am	Approved.	Chu H.
08/21/2023 10:42 am	Updated status to Submitted for Invoicing	Chu H.
08/21/2023 12:04 pm	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W40548

Work Orders