DSI WebApp

W42223 Invoiced

Customer/Point of Contact:

Ambyth Shipping & Trading, Inc.
Gail Manuel (671-649-8200)

Scheduled Date/Time:

09/24/2025, 03:30 pm

Service Type:

Remote

Charge Type:

Service Contract

Charge Code:

AMBY.6005: Ambyth - Service Contract (08/26/25 - 08/25/26)

Rates:

Ambyth - Service Contract (08/26/25 - 08/25/26) [TOTAL MONTHLY HOURS: 8]

Remaining Hours:

4

Est. Service Time (hrs):

1

Reference/PO #:

Taken By:

Kevin Hsueh

Customer Signature:

No

Print Name:

Date Signed:

Invoice Number:

033081

Work Requested

check sonicwall vpn. docomo saipan advised no blocking in place

Work Requested by: Gail Manuel

Items Dropped Off 0

	Item	Serial Number	Notes

Work Completed 1

Summary of Tasks

gail reported docomo saipan advised no blocking on their service. work with SonicWALL support again. delete existing Guam to Saipan vpn tunnel and recreate using all protocols and authentication. All attempts to recreate vpn tunnel still results in tunnel not being established. Run packet captures and check logs. Per Sonicwall, issue still points to the ISP service. Advised Gail and Gail will escalate and request docomo to check and reconfirm

	Work Completed	Technician	Check-in	Check-out	Actual Hrs
1	gail reported docomo saipan advised no blocking on their service. work with SonicWALL support again. delete existing Guam to Saipan vpn tunnel and recreate using all protocols and authentication. All attempts to recreate vpn tunnel still results in tunnel not being established. Run packet captures and check logs. Per Sonicwall, issue still points to the ISP service. Advised Gail and Gail will escalate and request docomo to check and reconfirm	Kevin Hsueh	09/24/2025 03:30 pm	09/24/2025 05:00 pm	01:30

Parts and Materials 0

	Item	Serial Number	Condition	Qty	Price	Amount
TOTAL ($)						0.00

Comments For Internal Use only. 13

Date/Time	Comment	Tech
09/24/2025 05:35 pm	Created workorder.	Kevin H.
09/24/2025 05:35 pm	Assigned: Kevin Hsueh	Kevin H.
09/24/2025 05:35 pm	Updated status to Scheduled	Kevin H.
09/24/2025 05:38 pm	Check-in 09/24/2025 03:30 pm	Kevin H.
09/24/2025 05:47 pm	Updated status to Service Completed	Kevin H.
09/24/2025 05:47 pm	Work Order Tasks Added	Kevin H.
09/24/2025 05:47 pm	Check-out 09/24/2025 05:00 pm	Kevin H.
09/24/2025 05:52 pm	Service Completed	Kevin H.
09/24/2025 05:52 pm	Updated status to Pending Approval	Kevin H.
09/24/2025 05:52 pm	No Signature: Remote Support	Kevin H.
09/25/2025 12:26 pm	Approved.	Chu H.
09/25/2025 12:26 pm	Updated status to Submitted for Invoicing	Chu H.
09/30/2025 09:42 am	Updated status to Invoiced	Jessica L.

Attachments 1

Filename
W42223

Work Orders